Treasury Management Client Support Specialist
Banner Bank
Court Support Specialist
ABC Legal Services
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Florida, Iowa, Kentucky, Missouri, North Carolina, North Dakota, Oklahoma, South Carolina, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
Junior
About the role
- Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
- Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
- Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
- Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
- Relay relevant, updated information from Courts to our process servers and customers as appropriate.
- Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
- Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
- Perform other job-related duties as assigned.
Requirements
- High school diploma / GED required.
- Legal experience preferred.
- Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
- Strong communication skills, both written and verbal.
- Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
- Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
- Document manipulation experience (PDFs).
- Ability to perform repetitive data-entry tasks with accuracy.
- Ability to read, write and speak English.
- Quick learner and willing to learn and grow.
Benefits
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid holidays
- 4 floating holidays
- Employee assistance program
- Referral program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrydocument manipulationcourt docket navigationcase document understanding
Soft skills
strong communication skillscustomer service orientationproblem-solvingcollaborationquick learnerpositive service attitude
Certifications
high school diplomaGED
