Platform.sh

Cloud Support Engineer

Platform.sh

full-time

Posted on:

Location Type: Remote

Location: Australia

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Tech Stack

CloudDistributed SystemsDNSGoJavaScriptLinuxNode.jsPHPPythonRuby

About the role

  • Technical resolution: Resolve technical issues across infrastructure, deployments, databases, caching, and web performance
  • Support management: Manage support tickets via Zendesk, with occasional live chat or voice support where needed
  • Platform reliability: Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours
  • Cross-team collaboration: Collaborate with Product and Engineering to escalate bugs, report edge cases, and improve internal tooling
  • Knowledge sharing: Improve documentation and knowledge sharing across global support teams
  • Web infrastructure troubleshooting: Troubleshoot issues related to DNS, CDN, SSL/TLS, and web infrastructure at scale
  • Continuous improvement: Identify recurring problems and suggest improvements to systems, workflows, and documentation

Requirements

  • Linux systems experience: You're comfortable in the terminal and can navigate production environments
  • Coding or scripting ability: You have experience with at least one backend language (e.g., Go, Python, PHP, Ruby, Node.js)
  • Cloud infrastructure familiarity: You've worked in or supported distributed systems, containerized environments, or cloud platforms
  • Networking basics: You understand how the internet works, and can debug issues with DNS, SSL, CDN, etc.
  • Strong written communication: You express technical ideas clearly and collaborate effectively in async global teams
  • Problem-solving mindset: You take initiative, enjoy digging into issues, and look for ways to improve how we work
  • Strong customer-centric mindset: You care about delivering value to users and partners. You approach problems with empathy and consider the end-user experience in your decisions.
Benefits
  • 🩺 Comprehensive health coverage
  • 🏝 Flexible PTO
  • 📈 Company stock options
  • 🧠 Professional development budget
  • 💻 Office equipment budget
  • 💆‍♀️ Wellness budget
  • 🧳 Annual team gatherings
  • 🛜 Internet reimbursement
  • 👶 Inclusive parental leave
  • ✈️ Remote work travel program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LinuxGoPythonPHPRubyNode.jsDNSCDNSSL/TLScloud infrastructure
Soft Skills
strong written communicationproblem-solving mindsetstrong customer-centric mindsetcross-team collaborationknowledge sharing