Platform.sh

Support Engineer

• Technical resolution: Resolve technical issues across infrastructure, deployments, databases, caching, and web performance
• Support management: Manage support tickets via Zendesk, with occasional live chat or voice support where needed
• Platform reliability: Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours
• Cross-team collaboration: Collaborate with Product and Engineering to escalate bugs, report edge cases, and improve internal tooling
• Knowledge sharing: Improve documentation and knowledge sharing across global support teams
• Web infrastructure troubleshooting: Troubleshoot issues related to DNS, CDN, SSL/TLS, and web infrastructure at scale
• Continuous improvement: Identify recurring problems and suggest improvements to systems, workflows, and documentation

Cloud Support Engineer

Software Engineer

• Manage development sprints, code reviews, and deployment cycles to ensure consistent progress.
• Work closely with Product Management, UX/Design, SRE, and Data teams to foster a culture of product excellence and mutual respect.
• Take charge of development tooling, CI/CD pipelines, and monitoring solutions to support quality and speed.
• Assess new technologies and lead forward-thinking software architecture and development strategies.
• Lead software projects from initiation to completion, focusing on feature quality, timely delivery, and operational readiness.
• Attract, retain, and nurture a standout engineering team while defining clear goals and a collaborative culture.
• Establish swift feedback loops with business and product teams to ensure efficient feature iteration.
• Cultivate connections with external partners and vendors to align with product development priorities.
• Stay up to date with current development practices and leverage AI to support your work.

Cloud Support Engineer

Senior Manager, Engineering