Platform Science

Account Manager

• Develop trusted relationships with executive and operational stakeholders across assigned accounts.
• Understand customer business goals, operational challenges, and long-term technology strategies.
• Serve as the primary point of contact throughout the customer lifecycle.
• Help customers maximize adoption of Platform Science solutions and applications.
• Lead regular business reviews focused on measurable outcomes and ROI.
• Ensure customers realize ongoing value from their investment.
• Proactively monitor account health and mitigate renewal risks.
• Identify expansion opportunities through upselling, cross-selling, and additional platform capabilities.
• Partner with Sales on commercial strategies that support customer growth.
• Represent customer feedback internally.
• Collaborate closely with Product, Engineering, Support, and Implementation teams to improve the customer experience.
• Help influence future platform enhancements based on customer needs.

Regional Account Manager

Director

• Develop and execute the overarching account strategy for Platform Science in the mid-market segment, aligning with company revenue goals and market opportunities.
• Identify and prioritize key strategic initiatives to drive retention, expansion, and new business within the mid-market account portfolio.
• Stay abreast of industry trends, competitive landscape, and client needs to proactively identify opportunities for Platform Science to enhance its offerings and market position.
• Lead, manage, and mentor a team of 5-7 Account Managers, fostering a high-performance culture focused on client success, strategic thinking, and continuous improvement.
• Provide strategic guidance and support to AMs on complex account planning, executive relationship management, commercial negotiations, and risk mitigation.
• Conduct regular performance reviews and provide constructive feedback, supporting the professional growth and career advancement of the AM team.
• Ensure accurate and reliable revenue forecasting for the entire global accounts portfolio, providing regular, insightful reports to senior leadership.

Regional Account Manager

Director of Mid-Market Accounts