Regional Account Manager

Platform Science

Regional Account Manager managing relationships with mid-market fleet customers. Leading customer success and driving platform adoption in the United States.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $122,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success, with a strong focus on driving customer retention, renewals, and account growth. Proven ability to collaborate with cross-functional teams and present strategic insights to executive stakeholders.

Highest-signal resume keywords

Account ManagementCustomer SuccessStrategic Account ManagementEnterprise SaaS SalesCustomer Retention

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementBusiness Review LeadershipUpsellingCross-SellingROI Analysis

Soft Skills

Relationship BuildingStrategic CommunicationProblem SolvingCollaborationInfluencing

Industry Keywords

Mid-MarketEnterprise Customer RelationshipsCustomer LifecyclePlatform Science SolutionsCustomer Feedback

About the role

Key responsibilities & impact

Develop trusted relationships with executive and operational stakeholders across assigned accounts.
Understand customer business goals, operational challenges, and long-term technology strategies.
Serve as the primary point of contact throughout the customer lifecycle.
Help customers maximize adoption of Platform Science solutions and applications.
Lead regular business reviews focused on measurable outcomes and ROI.
Ensure customers realize ongoing value from their investment.
Proactively monitor account health and mitigate renewal risks.
Identify expansion opportunities through upselling, cross-selling, and additional platform capabilities.
Partner with Sales on commercial strategies that support customer growth.
Represent customer feedback internally.
Collaborate closely with Product, Engineering, Support, and Implementation teams to improve the customer experience.
Help influence future platform enhancements based on customer needs.

Requirements

What you’ll need

5+ years of experience in Account Management, Customer Success, Strategic Account Management, or Enterprise SaaS Sales.
Experience managing mid-market or enterprise customer relationships.
Proven success driving customer retention, renewals, and account growth.
Comfortable presenting to executive stakeholders and leading strategic customer conversations.
Bachelor's degree in Business, Communications, Logistics, or a related field, or equivalent professional experience.

Benefits

Comp & perks

Medical, dental, and vision insurance
Life insurance and AD&D
Short- and long-term disability coverage
401(k)
Paid vacation, sick time, and company holidays
Six weeks of paid parental leave
Bonus and equity opportunities (where applicable)