Respond to customer inquiries via email and phone in a timely and professional manner.
Provide accurate information about our products and services to clients.
Utilize internal systems with meticulous attention to detail to ensure rapid and precise inquiry resolution.
Identify and escalate complex issues to the appropriate departments.
Maintain accurate records of customer interactions and support cases.
Assist with quality control checks to uphold operational standards.
Provide feedback to improve workflows, documentation, and overall customer experience.

Requirements

1-2 years previous experience in customer service or client support
Strong analytical and problem-solving skills
Excellent written and verbal communication and customer service skills
Ability to work independently and collaboratively in a fast-paced startup environment
Experience with ticketing services like Service Hub, Zendesk or Service Cloud
Extensive experience with HubSpot, Salesforce, or other CRM systems is a plus

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceclient supportanalytical skillsproblem-solving skillsticketing servicesCRM systems

Soft Skills

written communicationverbal communicationattention to detailindependencecollaborationcustomer experience improvement