Plasmidsaurus

Customer Support

• Serve the first point of contact for Plasmidsaurus customers, delivering fast, consistent, and empathetic Tier 1 support.
• Resolve most inquiries independently and understand escalation effectively.
• Respond to customer inquiries via email and phone in a timely and professional manner.
• Provide accurate information about our products and services to clients.
• Utilize internal systems with meticulous attention to detail to ensure rapid and precise inquiry resolution.
• Identify and escalate complex issues to the appropriate departments.
• Maintain accurate records of customer interactions and support cases.
• Assist with quality control checks to uphold operational standards.
• Provide feedback to improve workflows, documentation, and overall customer experience.
• Contribute to standardized workflows, process improvements, and cross-functional collaboration with a customer-first mindset.

Customer Support Specialist