Plasmidsaurus

Customer Success Manager

• Partner directly with scientists, labs, institutions, and channel partners to ensure seamless onboarding, proactive support, and long-term success.
• Build trusted relationships with key scientific and institutional stakeholders
• Proactively manage the customer lifecycle from onboarding through renewal and expansion
• Collaborate closely with our sales, lab operations, and product teams to ensure fast, accurate delivery of results
• Identify and proactively address customer needs, escalating when appropriate
• Monitor account health and usage metrics, drive product adoption, and surface opportunities for growth
• Serve as a voice of the customer — capturing feedback and translating it into actionable insights
• Help build processes, systems, and playbooks that scale
• Educate customers on new capabilities/products, best practices, and how to maximize value from our platform
• Contribute to a culture of scientific excellence and customer obsession

Digital Marketing

• Manage the day-to-day execution of Plasmidsaurus’s digital channels, focusing on social media and email campaigns.
• Own the day-to-day execution of all social media channels ensuring consistent presence.
• Help design and deploy thoughtful email workflows that respect a scientist’s inbox.
• Write copy that understands the difference between in vitro and in vivo without a second thought.
• Engage with our community of scientists to build and support brand loyalty.
• Track and analyze campaign performance metrics including engagement rates, click-through rates (CTR), and channel growth to inform continuous optimization.

Digital Marketing Specialist – Social, E-mail

Full-stack Engineer

• Write production-quality Python code to control our robotic platforms, integrating with various lab instruments.
• Build APIs, backend services, and web tools that allow our instruments and technicians to coordinate sample processing every day.
• Collaborate with our world-class scientists to productionize new lab protocols, leveraging your expertise in automation to scale and refine these processes.
• Develop monitoring systems to proactively identify and address issues with our fleet of robots in the field.
• Develop infrastructure to deploy computer vision algorithms for dynamic sample processing and identifying problems in real time.

Software Engineer, Lab Automation

Customer Support

• Respond to customer inquiries via email and phone in a timely and professional manner.
• Provide accurate information about our products and services to clients.
• Utilize internal systems with meticulous attention to detail to ensure rapid and precise inquiry resolution.
• Identify and escalate complex issues to the appropriate departments.
• Maintain accurate records of customer interactions and support cases.
• Assist with quality control checks to uphold operational standards.
• Provide feedback to improve workflows, documentation, and overall customer experience.

Customer Support Specialist

Product Manager

• Lead research to understand customer segments, workflows, unmet needs, and decision drivers.
• Analyze market dynamics, competitive offerings, and emerging applications in RNA-seq and related assays.
• Translate customer insight into clear product requirements and prioritization frameworks.
• Serve as the internal voice of the transcriptomics customer.
• Define and evolve the roadmap for the Transcriptomics portfolio.
• Manage products from concept and validation through launch and iteration.
• Identify and develop novel RNA-seq-based applications to advance scientific research.
• Build business cases that align technical feasibility, operational capability, and commercial opportunity.
• Ensure cross-functional alignment on roadmap priorities.
• Lead pricing and positioning strategies.
• Collaborate with Marketing to develop Go-to-Market strategy, define product messaging, execute promotional activities, and enable Revenue teams.
• Track adoption, customer feedback, and performance metrics to guide iteration.
• Help evolve product management frameworks, documentation standards, and cross-functional processes.
• Improve roadmap visibility and execution rigor across teams.

Senior Product Manager, RNA-seq

• Lead customer engagement to identify unmet needs, workflows, and motivations for short-read sequencing applications.
• Analyze market trends, competitor offerings, and segmentation to inform strategy and prioritization.
• Serve as the internal voice of the customer for the services and applications in your portfolio.
• Define and evolve the product roadmap for short-read DNA sequencing services.
• Collaborate across teams to align strategy with technical feasibility and operational readiness.
• Manage the product lifecycle from ideation through commercial launch and iterative improvement.
• Lead service pricing and positioning strategy development.
• Collaborate with Marketing to develop and execute Go-to-Market strategies to drive awareness, adoption, and revenue.
• Support Revenue teams with tools and narratives that accelerate adoption and growth.
• Track performance and refine offerings based on customer feedback and business metrics.
• Help build and refine product management frameworks and processes, to improve cross-functional collaboration and efficiency.

Senior Product Manager – Short Read DNA Sequencing

Billing Specialist

• Work directly with customers to address billing inquiries.
• Become a core owner of our billing system and generate invoices.
• Apply a solid understanding of billing processes and systems.
• Follow up on overdue accounts and manage collection activities.
• Research and resolve billing discrepancies and payment issues.
• Adhere to and apply general billing best practices.

Senior Accounts Receivable and Billing Analyst

Account Manager

• Build, launch and operationalize scalable partnership programs with incubators, academic institutions, vendors, and global partners
• Drive measurable pipeline, revenue influence, and user adoption through partnership channels
• Implement clear onboarding, activation, and communication workflows for partners
• Increase Plasmidsaurus visibility and trust across biotech, pharma, and academic ecosystems
• Research and support outreach to prospective partners, including academic cores, incubators, vendor platforms, and global institutions
• Help prepare partner-facing materials such as outreach messaging, decks, and value propositions
• Support the VP of Partnerships in partner meetings through preparation, coordination, note-taking, and follow-up
• Build an understanding of partner needs, goals, and constraints to support long-term relationship development
• Assist with onboarding new partners, including documentation, workflows, FAQs, dropbox setup, and co-branded or marketing materials
• Coordinate partner launches, including email announcements, workshops, webinars, and educational resource sharing
• Maintain ongoing partner touchpoints to support engagement, adoption, and loyalty
• Track partnership activity, engagement, contract terms, and KPIs in HubSpot
• Manage follow-up on partnership action items and deliverables to ensure momentum and accountability
• Coordinate with Lab Operations and Product and R&D teams to support pilot programs or special partner requests
• Support partner-driven events, conferences, journal initiatives, and sponsorship programs
• Work closely with Marketing, as well as Sales and Product to amplify partnership activity and brand visibility
• Own operational partnership tasks including CRM hygiene, reporting, and enablement resources
• Provide structured data and insights to leadership to inform partnership strategy, prioritization, and scale