Planned Companies

General

• Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues.
• Manage concierge staff.
• Handle inquiries from clients and residents in a professional manner.
• Help with the organization of on-site events.
• Greet clients when they enter the building and guide them to their designated areas.
• Process important queries and manage customer expectations in a polite and friendly manner.
• Keep track of frequent clients and create a tailored experience based on their personal needs.
• Answer telephones and monitor the lobby.
• Provide information on the surrounding area stores and services such as car service centers, grocery stores, health spas, liquor stores, pharmacies, religious centers, beauty spas, tailors, video stores, etc.
• Maintain control of all keys. This includes logging the keys in and out.
• Announce all visitors to the clients and tenants.
• Keep all visitors at the front desk until permission is received from the unit resident/tenant.
• Maintain a clean and pleasant environment.
• Log in and secure all packages, deliveries, and other appropriate items at the designated area.

Lead Concierge

On Call

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including: Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Concierge On Call

• Greet, announce, and provide direction to tenants, guests, and vendors
• Develop and maintain relationships with tenants
• Schedule reservations and appointments
• Plan on-site events and provide local referrals
• Document and track mail, deliveries, and vendor services
• Answer telephones and monitor lobby access

Concierge

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including: Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services
• Document, secure and track mail, deliveries, and vendor services at designated areas
• Answer telephones, monitor lobby as well as maintain and control keys & access cards

Planned Companies

Lead Concierge

Concierge On Call

Concierge

Concierge Floater

Evening Concierge