Lead Concierge

Planned Companies

Lead Concierge managing client services for Planned Companies. Responsible for client interactions and concierge staff management in Washington, D.C.

Posted 7/13/2026full-timeWashington, D.C. • Washington • 🇺🇸 United StatesSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client-facing experience with advanced communication skills, effectively managing inquiries and expectations while providing tailored services. Proficient in multitasking and maintaining a welcoming environment for clients and visitors.

Highest-signal resume keywords

Client-Facing ExperienceAdvanced Communication SkillsMultitasking SkillsTime ManagementKnowledge of Local Attractions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer LiteracyEvent OrganizationKey ManagementPackage LoggingCustomer Service

Soft Skills

Polite AttitudeFriendly DemeanorSelf-Assuredness

Industry Keywords

Concierge ManagementClient InquiriesLocal EstablishmentsVisitor ManagementLobby Monitoring

About the role

Key responsibilities & impact

Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues.
Manage concierge staff.
Handle inquiries from clients and residents in a professional manner.
Help with the organization of on-site events.
Greet clients when they enter the building and guide them to their designated areas.
Process important queries and manage customer expectations in a polite and friendly manner.
Keep track of frequent clients and create a tailored experience based on their personal needs.
Answer telephones and monitor the lobby.
Provide information on the surrounding area stores and services such as car service centers, grocery stores, health spas, liquor stores, pharmacies, religious centers, beauty spas, tailors, video stores, etc.
Maintain control of all keys. This includes logging the keys in and out.
Announce all visitors to the clients and tenants.
Keep all visitors at the front desk until permission is received from the unit resident/tenant.
Maintain a clean and pleasant environment.
Log in and secure all packages, deliveries, and other appropriate items at the designated area.

Requirements

What you’ll need

Minimum of 4+ year’s client-facing experience.
Basic computer literacy skills and talent for technology.
Advanced written and verbal communication skills.
Excellent knowledge of local attractions and establishments.
Polite, friendly, and self-assured attitude.
Skills in multitasking and good time management.

Benefits

Comp & perks

medical
dental
vision
other ancillary benefits
401K with employer match