PlanetArt

Director of Operations

PlanetArt

full-time

Posted on:

Location Type: Hybrid

Location: Calabasas • California • United States

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Salary

💰 $125,000 - $180,000 per year

Job Level

Lead

About the role

  • Develop and execute strategic operational initiatives that are incorporated into the company roadmap and delivered on defined timelines.
  • Lead pre-season capacity planning processes, ensuring vendor capability aligns with brand forecasts and peak demand requirements.
  • Oversee seasonal placement strategies to ensure production capacity and service levels are aligned with brand needs and customer expectations.
  • Own vendor sourcing strategy, contract negotiations, and cost reviews.
  • Recommend sourcing optimizations and structural changes to the vendor base to improve short- and long-term performance.
  • Review and analyze vendor costs, SLA performance, and vendor profitability, including reprint and refund impact, and implement strategies to drive margin improvement.
  • Develop measurement frameworks and analytical tools to assess operational performance, risk exposure, and vendor effectiveness.
  • Establish and report on KPIs regularly to executive and cross-functional leadership.
  • Lead and formalize the Quarterly Business Review (QBR) process for core vendors.
  • Communicate performance results, risks, and improvement plans to internal stakeholders and recommend source base adjustments when warranted.
  • Influence and align with cross-functional leaders through structured in-person and virtual meetings.
  • Drive performance communication to Brand leaders during cross-functional forums.
  • Implement continuous process improvements to streamline operational workflows and enhance scalability across 20+ brands and multiple eCommerce platforms.
  • Design and deploy operational systems and reporting tools that improve visibility into vendor performance, capacity utilization, and service metrics.
  • Lead and mentor teams responsible for vendor management, operational execution, and performance improvement initiatives.

Requirements

  • Bachelor’s degree in business administration, Supply Chain, Operations or related field.
  • 8+ years of progressive experience in operations, supply chain, or business management, preferably within a multi-brand eCommerce or high-growth environment.
  • Demonstrated experience building operational roadmaps and executing complex, crossfunctional initiatives.
  • Strong financial acumen with the ability to analyze margin drivers, vendor profitability, and cost structures.
  • Strong understanding of global trade regulations, import/export requirements, tariffs, and international vendor operations.
  • Experience leading structured vendor governance processes, including QBRs and SLA management.
  • Advanced analytical and systems proficiency, with experience implementing reporting tools and KPI dashboards.
  • Strong negotiation, communication, and executive presence, with the ability to influence at all levels.
  • Proven ability to lead in a fast-paced, deadline-driven environment, particularly during seasonal peak cycles.
Benefits
  • Health, Dental, Vision and Pet Insurance
  • Life Insurance
  • Pet Insurance
  • Mental Health Benefits
  • 401(k) with matching
  • Excellent Work/Life Balance – Paid Time Off, Sick Days, Paid Holidays, and Floating Holidays
  • Employee Product Discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementsupply chain managementvendor managementfinancial analysiscost analysisKPI developmentperformance improvementcapacity planningcontract negotiationdata analysis
Soft Skills
leadershipcommunicationinfluencenegotiationcross-functional collaborationmentoringstrategic thinkingproblem-solvingadaptabilityexecutive presence