Plan A

Support Engineer

• Optimise our AI support bot by reviewing responses, refining flows, and improving answer accuracy.
• Support customers with data uploads and validation, troubleshooting complex issues (e.g. large files, formatting errors, validation mismatches).
• Investigate technical issues raised by customers and collaborate with product and engineering to resolve root causes.
• Analyse recurring support patterns and AI performance insights to inform product and automation improvements.
• Create and maintain clear technical documentation, FAQs, and guidance to strengthen self-serve support.

Technical Support Intern

Customer Success Manager

• Act as a trusted advisor to our large customers in EMEA and ensure their success; manage the client relationships, ranging from your counterparts to senior stakeholders within our client's organisations
• Become an expert on the Plan A platform by leveraging deep product and carbon accounting knowledge, resolving partners’ pain points and identifying opportunities for future product development
• Guide our customers on strategic questions related to sustainability and carbon accounting, leveraging the strengths of our subject-matter experts
• Work with our technical teams to ensure client feedback is heard and shape the future of our product pipeline
• Own the end-to-end commercial relationship from customer signature to renewal, including commercial and contractual negotiations.
• Design operational strategy and push execution; continuously working to scale processes and systems to drive rapid growth

Customer Success Manager, DACH

Frontend Engineer

• - Create flexible, maintainable, and reusable features that help users along their carbon accounting and decarbonisation journey
• - Collaborate with the other Frontend and Backend engineers in your team, as well as the Data, Platform and QA engineers from other Engineering teams on features and technical improvements
• - Plan and implement features together with design, and product, to make pragmatic decisions and contribute to technology and architecture decisions
• - Promote best practices and methodologies within the Frontend development team
• - Foster a healthy and collaborative development environment through mentorship, transparent feedback and communication

Technical Support Intern

Customer Success Manager, DACH

Senior Frontend Engineer