Plan A

Technical Support Intern

Plan A

internship

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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Job Level

Entry Level

About the role

  • Optimise our AI support bot by reviewing responses, refining flows, and improving answer accuracy.
  • Support customers with data uploads and validation, troubleshooting complex issues (e.g. large files, formatting errors, validation mismatches).
  • Investigate technical issues raised by customers and collaborate with product and engineering to resolve root causes.
  • Analyse recurring support patterns and AI performance insights to inform product and automation improvements.
  • Create and maintain clear technical documentation, FAQs, and guidance to strengthen self-serve support.

Requirements

  • Eager to learn about sustainability and Plan A’s customer needs
  • Excited to explore how AI agents can streamline workflows and boost efficiency
  • Good and customer-friendly service is the highest priority for you
  • You’re comfortable working in fast-paced environments, troubleshooting issues in real-time and overseeing multiple tasks simultaneously
  • A passion for sustainability, and helping companies tackle the world’s biggest challenges
  • Excellent written communication skills in English and preferably German
Benefits
  • Contribution to a bigger purpose! Push the needle on climate action by contributing to the success of our carbon management and ESG software!
  • We value collaboration over competition. You will become part of a cooperative and cross-functional environment, where we value sharing knowledge and best practices.
  • Enjoy the perks of remote work but always feel free to join us in our office in Berlin Mitte.
  • 24 vacation days per year, 30 days working-from-anywhere
  • Discounts and benefits via the Plan A Corporate Benefits Platform
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI support bot optimizationdata validationtroubleshootingtechnical documentationperformance analysis
Soft Skills
customer serviceproblem-solvingcommunicationmultitaskingadaptability