Placer.ai

Customer Success Manager

• Own the implementation, configuration, and continuous optimization of Planhat
• Lead the end-to-end deployment and adoption of Gong Engage
• Serve as the internal subject matter expert across the CS tech stack
• Develop and deploy AI-driven workflows across the CS lifecycle
• Partner with Sales Ops and RevOps to build LLM-powered tools
• Build and maintain a unified CS operating model aligned to NRR, GRR, churn, and expansion KPIs
• Design and deliver reporting dashboards for CS leadership
• Define and document CS playbooks, onboarding workflows
• Lead, mentor, and grow a CS Ops team

Director of Customer Success Operations

Production Engineer

• Plan and implement tools to help our company succeed
• Taking care of our CI/CD tools
• Manage our production and multiple development environments
• Collaborate with development teams to improve our system infrastructure and stability
• Develop effective tooling, dashboards, alerts, and response to identify and address reliability risks
• Measure, analyze and improve efficiency, scalability, and stability of various system resources
• Carry tasks end-to-end, from design to deployment, and take full ownership

Account Executive

• Strategic Partner Identification & Sourcing: Proactively research, evaluate, and prioritize potential partners across both commercial and public sectors, ensuring rigorous alignment with Placer.ai's strategic goals for vertical and channel expansion.
• End-to-End Deal Negotiation & Closing: Take full ownership of the partnership lifecycle, from initial high-level outreach and qualification through to the negotiation and final execution of complex contracts, terms, and agreements (e.g., reseller, data sharing, workflow integration).
• Public Sector Channel Development: Specifically target and secure strategic reseller agreements (e.g., NASPO SVAR, OMNIA) with key government agencies and entities to rapidly develop and scale the public sector channel.
• Commercial Innovation Partnerships: Cultivate partnerships with leading commercial players to drive deep workflow integration (e.g., Alteryx, Snowflake, Databricks), penetrate high-potential emerging verticals (e.g., Advisory Board, NielsenIQ), and enable multi-signal embedded solutions (e.g., AI platforms, consumer applications).
• Cross-Functional GTM Leadership: Collaborate intensively with internal product, engineering, sales, and customer success teams to architect and launch successful partner-led growth initiatives, ensuring seamless onboarding and technical integration.
• Joint Go-to-Market (GTM) Strategy: Develop and execute comprehensive joint GTM plans with new partners, including sophisticated co-marketing and co-sell programs designed to deliver measurable and substantial revenue impact.
• Performance and Impact Tracking: Define rigorous partnership metrics, track performance against strategic goals, and report actionable insights to executive management, utilizing data and analytics to optimize outcomes and inform future partnership strategy.

Account Director, Strategic Partnerships

Financial Planning and Analysis

• Lead company-wide financial forecasting, annual planning, and long-range financial modeling
• Drive a rolling multi-quarter forecast process with rigorous variance analysis and executive-level insight
• Build performance frameworks that connect operating metrics to financial outcomes
• Support Board and investor reporting with high-quality, decision-oriented analytics
• Evaluate the financial impact of new initiatives, product launches, pricing changes, and strategic investments
• Validate and challenge revenue forecasts to ensure integrity and predictability
• Own compensation audit processes and ensure alignment between incentive plans and financial targets
• Lead pricing and packaging analytics to optimize monetization and margin expansion
• Deliver cross-motion revenue analytics (enterprise, mid-market, self-serve, new logo vs. expansion)
• Establish strong data integrity governance standards across revenue reporting
• Partner closely with the CRO and Revenue Operations to ensure alignment between execution and financial strategy
• Provide independent financial perspective on territory models, capacity planning assumptions, and growth investments
• Support executive decision-making with clear scenario modeling and trade-off analysis
• Build and mentor a high-performing FP&A and revenue analytics team
• Improve systems, processes, and reporting infrastructure to increase speed and accuracy
• Ensure scalable financial controls as the company continues to grow

Vice President, Finance

• Own onboarding, nurturing, retention, upselling and ongoing success for all customers
• Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
• Engage actively in client discussions to position the value of our solution
• Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

Senior Customer Success Manager

Solutions Engineer

• Prototyping & Ideation: Envision and build high-impact technical prototypes that demonstrate the power of Placer’s data within a partner’s unique environment.
• Technical Integration: Lead the end-to-end technical design of new partnerships, defining everything from data schemas and freshness requirements to API protocols and secure delivery at scale.
• Technical Diplomacy: Serve as the primary technical point of contact for partner engineering teams, navigating complex security reviews and architectural hurdles to keep high-value deals moving toward execution.
• Lead Technical Validation: Execute bespoke demos, POCs, and data trials to secure the technical win for strategic accounts.
• Translate Value: Convert complex discovery insights into ROI-focused narratives for executive and technical stakeholders.
• Partner on Strategy: Collaborate with Sales on account planning and technical strategy for high-contract-value opportunities.
• Prove Utility: Validate Placer’s data accuracy and methodology against the customer's specific business environment.
• Drive Enablement: Transition post-sale to empowering customers to independently achieve and showcase their own wins.
• Drive growth and innovation in Placer- Initiate internal discussion around key features that can be added to the Placer product roadmap.