Senior Customer Success Manager – Onboarding Specialist

Placer.ai

Customer Success Manager onboarding clients for Placer.ai's location analytics platform. Ensuring customer adoption and success through effective onboarding processes and support.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $110,000 - $140,000 per yearWebsite

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Hard Skills

SaaS onboardinganalytical toolsdata presentation

Soft Skills

empathetic listeningorganizational skillsattention to detailentrepreneurial spiritself-starterability to handle competing prioritiescross-functional collaboration

Certifications & Qualifications

BA degreeBS degree

Industry Keywords

customer successonboarding processuse case workshopskickoff callsCSAT

About the role

Key responsibilities & impact

Own the onboarding process from when a Customer is signed on to when they complete their first use case.
Manage a portfolio of concurrent onboarding accounts across the mid-market accounts, prioritizing effectively across competing timelines.
Host kickoff calls, use case workshops, and training sessions to drive adoption of the platform to support the customer’s key use case.
Partner closely with cross-functional teams — Sales/AEs (on handoff), Support, Product, and the Account/Customer Success Managers who own the long-term relationship — to ensure a seamless transition.
Ensure the customer is set up for long-term success with Placer by ensuring they have all the resources needed and Placer’s systems are up to date.
Help build out a repository of curriculum to support the key use cases requested by our customers
Success in role will be determined by # of kickoff calls that were within 2 weeks of starting, % of customers onboarded in 90 days, number of working sessions achieved, documented use case wins, and CSAT of onboarding experience.

Requirements

What you’ll need

Experience onboarding customers in a SaaS platform in a remote environment
Empathetic listener and can help identify tangible goals for each customer
Ability to handle a fast-paced environment with competing priorities
Excellent attention to detail and organizational skills
Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth-directed organization
Experience working with cross-functional teams and projects
4+ years of customer success experience
Demonstrated experience in presenting complex data in understandable ways to address customers' business questions
Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
BA/BS degree

Benefits

Comp & perks

Medical, dental, and vision coverage
Flexible time off
401K
Equity awards for certain roles