Escrow Operations Manager – Blueprint
PLACE
full-time
Posted on:
Location Type: Remote
Location: California • Illinois • United States
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About the role
- Lead performance, reporting, capacity and talent management, and territory/coverage strategy for escrow and closing.
- Grow and develop a high-performing team of Escrow Officers and Transaction Coordinators.
- Own our operating rhythm and partner closely with Title, Lenders, GTM (Go-to-Market), Finance, and Post-Closing to hit growth and service targets.
- Scale a team to deliver seamless closings and an outstanding partner experience.
- Design and lead State specific training for your assigned Markets to ensure sufficient knowledge and cross-training within your team.
- Establish a performance management framework (calibration, development plans, career paths, and succession).
Requirements
- 10+ years of experience in title/escrow operations with a deep understanding of the full closing lifecycle (purchase and refinance).
- 5+ years of people management experience, ideally leading remote, multi-state teams.
- Proven ownership of capacity/workforce planning, territory/coverage design, and reporting/analytics.
- Demonstrated results improving OTC, cycle times, file quality, and agent/customer experience at scale.
- Strong technical aptitude: title/escrow production platforms (Qualia preferred) and workflow tools; advanced Sheets/Excel; BI/reporting tools (Looker, Tableau, Power BI). SQL is a plus.
- Exceptional communicator with strong stakeholder management and executive-ready presentation skills.
- Compliance-minded with impeccable integrity and fiduciary responsibility.
- Alignment with PLACE values: Grit, Results, Only Leaders, Wealth, Teamwork, and Humility.
Benefits
- Remote (U.S. - CST, MST or PST)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
title/escrow operationsclosing lifecyclecapacity planningworkforce planningterritory designreportinganalyticsSQLadvanced ExcelBI/reporting tools
Soft Skills
people managementcommunicationstakeholder managementpresentation skillsintegrityfiduciary responsibilityteam leadershipcross-trainingperformance managementdevelopment planning