Data I/O Manager

Pixelogic Media

full-time

Posted on: 9/20/2025

Origin: • 🇺🇸 United States • California

✨ AI Apply

💰 $75,000 - $100,000 per year

Mid-LevelSenior

FirewallsLinux

About the role

Oversee daily operations and performance of the Data I/O department; report to the Global Director of Data I/O.
Set objectives, define processes, and drive success aligned with global strategies.
Lead teams to ensure efficiency, productivity, and adherence to KPIs including Productivity, First Response SLA, and Task SLA.
Collaborate closely with global teams to optimize workflows and ensure operational standards for quality, security, and accuracy.
Guide process improvements, foster continuous development, and create Professional Development Plans for team members.
Monitor and optimize performance metrics, identify areas for improvement, and drive continuous enhancements.
Manage delegation, resource allocation, escalations, timecards, attendance, and scheduling.
Oversee onboarding and integration of new customers, portals, and connections into workflows and automation.
Oversee training strategy, documentation, LMS content, and knowledge management to maintain aligned team training.
Propose and lead technology integrations and automation projects to streamline operations.
Coordinate global meetings, promote cross-regional collaboration, and support shift transitions.

Proven ability to lead and develop multi-location teams in high-volume, fast-paced environments.
Excellent communication skills, with the ability to collaborate effectively with both local and global teams.
Advanced troubleshooting skills for data transmission systems and technical issues under pressure.
Proficient in operating systems (Windows, Mac, Linux) and command-line tools.
Experienced with data transfer protocols (e.g., Aspera, FTP, Signiant, Faspex) and physical media handling (e.g., LTO, tapes, hard drives).
Familiarity with digital asset management systems and metadata management.
Knowledge of network infrastructure (VPNs, firewalls, DMZs) and storage solutions (e.g., Quantum StorNext, LTO).
Strong experience with process improvement initiatives, identifying opportunities to optimize systems, tools, and workflows.
5+ years of experience in a data operations or IT environment.
2+ years of experience in managing teams in a global, multi-time zone, and multi-cultural work environment.
Strong background in customer service, focused on improving customer experience and satisfaction.
Bachelor’s Degree or equivalent professional experience.
A degree in Computer Science, Business Management or a related field is a plus.
Leadership, solution-oriented, adaptability, resilience, customer-focused, attention to detail, innovative, positive attitude.