Data I/O Manager
Pixelogic Media
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $100,000 per year
Job Level
Mid-LevelSenior
Tech Stack
FirewallsLinux
About the role
- Oversee daily operations and performance of the Data I/O department; report to the Global Director of Data I/O.
- Set objectives, define processes, and drive success aligned with global strategies.
- Lead teams to ensure efficiency, productivity, and adherence to KPIs including Productivity, First Response SLA, and Task SLA.
- Collaborate closely with global teams to optimize workflows and ensure operational standards for quality, security, and accuracy.
- Guide process improvements, foster continuous development, and create Professional Development Plans for team members.
- Monitor and optimize performance metrics, identify areas for improvement, and drive continuous enhancements.
- Manage delegation, resource allocation, escalations, timecards, attendance, and scheduling.
- Oversee onboarding and integration of new customers, portals, and connections into workflows and automation.
- Oversee training strategy, documentation, LMS content, and knowledge management to maintain aligned team training.
- Propose and lead technology integrations and automation projects to streamline operations.
- Coordinate global meetings, promote cross-regional collaboration, and support shift transitions.
Requirements
- Proven ability to lead and develop multi-location teams in high-volume, fast-paced environments.
- Excellent communication skills, with the ability to collaborate effectively with both local and global teams.
- Advanced troubleshooting skills for data transmission systems and technical issues under pressure.
- Proficient in operating systems (Windows, Mac, Linux) and command-line tools.
- Experienced with data transfer protocols (e.g., Aspera, FTP, Signiant, Faspex) and physical media handling (e.g., LTO, tapes, hard drives).
- Familiarity with digital asset management systems and metadata management.
- Knowledge of network infrastructure (VPNs, firewalls, DMZs) and storage solutions (e.g., Quantum StorNext, LTO).
- Strong experience with process improvement initiatives, identifying opportunities to optimize systems, tools, and workflows.
- 5+ years of experience in a data operations or IT environment.
- 2+ years of experience in managing teams in a global, multi-time zone, and multi-cultural work environment.
- Strong background in customer service, focused on improving customer experience and satisfaction.
- Bachelor’s Degree or equivalent professional experience.
- A degree in Computer Science, Business Management or a related field is a plus.
- Leadership, solution-oriented, adaptability, resilience, customer-focused, attention to detail, innovative, positive attitude.