Pipeline Medical

Account Manager

• Develop strategic account plans that reflect a deep understanding of each practice’s clinical priorities and growth trajectory.
• Integrate a consultative sales strategy with strong operational follow-through to align supply strategies, usage trends, and cost-saving opportunities with physicians’ long-term goals.
• Take full responsibility to meet or exceed your sales targets on a monthly, quarterly, and annual basis.
• Manage assigned accounts through relationship selling.
• Increase same store sales through cross-selling and upselling.
• Create strategic account plans for each major healthcare client, considering supply requirements, usage data, and cost-saving opportunities.
• Proactively identify and pursue new business opportunities by bringing in new accounts and nurturing them through the full sales cycle.
• Develop annual account budgets based on past performance, practice needs, product utilization trends, and Pipeline’s strategic goals.
• Analyze account data regularly to monitor purchasing patterns, identify risks and opportunities, and adjust strategies accordingly.
• Partner cross-functionally with Operations, Procurement, Marketing, and OPS teams to ensure product availability, efficient delivery, and alignment with client needs.
• Maintain accurate forecasts for account and book of business reporting weekly.

Sales Account Manager – Medical Supplies, Device, Pharma

Customer Support

• Process all incoming orders daily and notify stakeholders of any blockers to fulfillment.
• Review and clean up pending orders
• Own all internal and external tickets related to Cosmetic sales and onboarding to ensure zero unresponded to tickets at the end of every day.
• Daily follow-up on previously processed orders to confirm shipment and delivery status.
• Review and tag unknown statuses for proper tracking.
• Create and manage back-order tickets in the system.
• Identify and suggest alternative products for back-ordered or rejected items.
• Communicate with account managers, sales, or customers regarding substitutions or delays.
• Be the customer service face of Cosmetics at Pipeline Medical
• Respond to account manager, sales, and customer inquiries via call, chat, and email within allotted SLAs
• Monitor and respond to distributor communications.
• Track and manage follow-ups to ensure resolutions are completed promptly.
• Handle the return process for damaged or undelivered products.
• Notify distribution partners of delivery failures and initiate return or refund processes.
• Track ticketing progress and ensure proper documentation for unresolved issues.

Sales Account Manager – Medical Supplies, Device, Pharma

Customer Service Associate – Cosmetics, US Market Experience