Pipedrive

Operations

• Own and evolve the R&D portfolio management framework, ensuring alignment with long-term business strategy
• Improve operational workflows across Product, Engineering, and Design to increase delivery speed and quality
• Monitor and communicate R&D investment performance, including clear ROI visibility across workstreams
• Lead annual and quarterly planning processes, ensuring OKRs are ambitious, measurable, and aligned
• Build and implement data-driven tools and dashboards to track progress and surface risks
• Allocate resources across teams to balance AI product development with core platform reliability
• Manage the R&D budget in partnership with Finance and the CPTO
• Lead day-to-day R&D Operations, including team management, process improvements, and tooling decisions
• Partner with senior stakeholders on priorities, resource allocation, and budget adjustments
• Contribute to and escalate major decisions such as strategic pivots, organisational changes, and key external partnerships
• Lead and develop the R&D Operations team through hiring, coaching, and performance management
• Provide operational leadership across cross-functional R&D initiatives to ensure alignment and consistency
• Collaborate closely with the CPTO, VPs of Engineering, Product, and Design, Finance, and People & Culture to align strategy, execution, and organisational planning

Director of R&D Portfolio and Operations Management

Affiliate Manager

• Own and maintain Pipedrive’s presence across key software directories (e.g. G2, Capterra, SourceForge), including regular audits and review generation processes
• Support partner invoicing and reconciliation, ensuring accuracy across CPL and CPC models, and identifying discrepancies
• Monitor affiliate program compliance, including reviewing new partners, managing BrandVerity alerts, and enforcing program policies
• Act as a bridge between external agencies and internal teams, translating needs into clear briefs and ensuring smooth execution
• Manage day-to-day partner support via internal channels, acting as the first point of contact for partner queries and troubleshooting
• Assist in creating and launching partner offers and influencer campaigns, including tracking setup and account provisioning
• Drive partner engagement by preparing and sharing product updates, marketing materials, and newsletters
• Support relationship management with partners, including joining calls and contributing to regular business reviews
• Assist in evaluating new partnership opportunities and analyzing expected performance based on available data
• Help maintain overall program health by ensuring consistency, accuracy, and alignment across all activities

Associate Affiliate Marketing Manager

Engineering Manager

• Foster a culture where AI tools are used as a natural first step in engineering work, helping engineers build effective habits around AI-generated development and adopt an AI-first mindset for exploration, prototyping, iteration, and delivery
• Foster an environment where engineers thrive through increased scope, ownership, and impact, while supporting strong performance and long-term growth
• Build and nurture a high-performing, self-organizing team with strong ownership, engagement, and accountability, while helping hire top talent and develop future leaders
• Ensure the tribe’s vision, strategy, and goals are aligned with company objectives, acting as a bridge between leadership and the team to support alignment and execution
• Be accountable for the engineering team’s contribution to measurable customer and business impact (e.g. adoption, reliability, usage)
• Collaborate closely with business and product counterparts and other stakeholders to shape roadmaps, guide architectural decisions, and drive alignment on strategic priorities
• Champion a quality-first mindset, ensuring strong engineering practices, performance, and operational excellence
• Identify delivery bottlenecks, manage risks proactively, and drive continuous improvement in engineering practices and processes to improve efficiency, scalability, and timely delivery
• Represent the company at industry events, conferences, and meetups, fostering partnerships and serving as a role model for engineers and managers

Manager

• Lead localization transformation, evolving from traditional processes to AI-powered, scalable workflows
• Design and implement AI-driven localization strategies, including LLM-based translation and automated QA to accelerate speed-to-market
• Own and define the long-term localization technology roadmap, including TMS assessment, AI tooling, and system integrations
• Play a key change management role, driving adoption of AI workflows and modern practices across a well-established but evolving localization function
• Work hands-on to modernize processes and directly shape how localization is executed day-to-day
• Support and grow an international business operating in 25+ languages, balancing quality in core markets with scalable, cost-efficient expansion
• Partner closely with Product, Engineering, and Marketing to embed localization early into the development lifecycle and improve global user experience
• Lead and mentor a hybrid team of Localization PMs and Language Specialists, while fostering a culture of experimentation, learning, and innovation
• Establish modern quality frameworks that combine AI efficiency with human expertise for high-impact content
• Manage external vendors and LSPs, optimizing partnerships for performance, scalability, and cost-effectiveness

Localisation Manager

Account Executive

• Seek to meet sales quota
• Understand basic business concepts, structures, and processes
• Conduct consultative conversations with in-trial customers by asking key questions to understand their businesses and needs
• Perform demonstrations to show the value of Pipedrive’s solutions
• Contact customers to follow up and offer appropriate solutions to ensure that their needs have been correctly and effectively met
• Search for business opportunities and trends in a proactive manner, and effectively apply this knowledge in the job
• Learn about Pipedrive to become a specialist in order to be able to provide the right-fit solutions to solve customers’ problems
• Create loyal Pipedrive clients by performing outbound calls of prospective and current trial customers
• Understand how to interact with team members, owning the appropriate tools for collective development
• Track and document sales-based conversations and activities in our internal Pipedrive system

Artificial Intelligence

• Lead and mentor a team of Applied Scientists and AI/ML Engineers, fostering a culture of technical excellence and scientific rigor
• Lead the technical strategy for AI/ML-based solutions focused on extracting actionable value and insights from both structured CRM data and unstructured content
• Build the intelligence within our AI-native CRM, including the design of autonomous agentic workflows and real-time reasoning engines that execute business actions safely at scale
• Partner closely with the AI Platform team to drive the overarching strategy for large language model operations (LLMOps), ensuring infrastructure supports efficient experimentation and robust deployment
• Apply deep scientific intuition to the design of AI systems, ensuring that models and data-intensive solutions are optimized for customer centricity and real-world performance
• Act as a technical authority and multiplier across the AI/ML and data ecosystem, shaping the AI engineering roadmap and setting the bar for how we leverage the modern AI stack
• Lead as a high-impact individual contributor on our most critical systems, balancing a deep love for building with the ability to delegate effectively and grow the team’s technical capabilities

Principal AI/ML Scientist – Engineer

• Own the full sales cycle for inbound trial users, from initial contact to conversion, ensuring a seamless onboarding experience
• Engage trial customers via calls and emails to understand their business needs and demonstrate how Pipedrive delivers value
• Conduct tailored product demonstrations to showcase Pipedrive solutions and guide users toward purchasing decisions
• Track and manage customer interactions in Pipedrive, ensuring timely follow-ups and smooth deal progression
• Support trial users through the decision-making process, addressing questions and overcoming objections to drive conversions
• Draft quotes, send proposals, and guide customers through payments and contract completion
• Coordinate multiple stakeholders throughout the sales journey, including legal, solutions engineering, and internal teams
• Collaborate with sales and customer success teams to optimize lead distribution across designated markets
• Support the Sales Team Lead with strategic initiatives and process improvements
• Stay up to date with Pipedrive features and sales strategies to provide customers with the most effective solutions

Director of R&D Portfolio and Operations Management

Director of R&D Portfolio and Operations Management

Director of R&D Portfolio and Operations Management

Director of R&D Portfolio and Operations Management

Associate Affiliate Marketing Manager

Engineering Manager

Localisation Manager

Account Executive

Principal AI/ML Scientist – Engineer

Senior Account Executive