Pipedrive

Customer Success Manager

• Serve as the post-sale face of Pipedrive for strategic accounts to onboard customers by assessing their business needs to create a custom success plan to ensure adoption and value realization
• Proactively build and maintain strong ‘high and wide’ relationships with key stakeholders in assigned portfolio to actualize long term retention
• Use influence with key stakeholders to drive usage and adoption to ensure customer health and full product value attainment.
• Engage in continuous discovery with assigned accounts to uncover upsell opportunities to drive expansion revenue within their portfolio..
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Tailor content and communication style to service a variety of stakeholders from senior executives to end-users
• Act as a point of escalation, when required, to help manage customer expectations during security incidents
• Serve as the voice of the high value customer with internal teams, advocating for their business needs to keep cross functional teams abreast of changing market needs and customer pain points
• Engage in self-driven business study to ensure the ability to connect with and advise a diverse customer base from various industries
• Conduct customer calls via web-based video software utilizing the camera, screen-share and screen management features to foster strong relationships and ensure a smooth process

Product Adoption Specialist

• Act as the central program manager for AI adoption across Pipedrive, tracking timelines, metrics and deliverables
• Drive hands-on change management, including workshops, toolkits and enablement guides
• Coordinate with the learning and development and internal communications teams to ensure effective delivery of AI training and messaging
• Manage relationships with external AI vendors such as OpenAI
• Monitor and report on adoption metrics to leadership
• Help to define internal best practices and processes around the use of generative AI tools
• Help Pipedrive grow by embedding AI into how we work every day

AI Adoption Specialist

Data Analyst

• Lead the rebuild of Pipedrive’s people analytics foundation using modern tools and automation
• Blend hands-on data work with high-impact strategic partnership
• Partner with C-level leaders to translate workforce data into insights that inform business decisions
• Design the metrics and tracking systems for our company-wide AI-native transformation
• Mentor and guide a team of experienced analysts
• Own the delivery of insights that support workforce planning, organizational health and future growth
• Cooperate with cross-functional teams to ensure analytics solutions align with business needs
• Help Pipedrive grow by delivering actionable, data-driven recommendations

Principal People Data Analyst

Backend Engineer

• Work with a team of eight people to deliver high-quality code on time
• Review code and provide feedback to your peers
• Write automated tests
• Deploy to production and maintain monitoring
• Be on call when it’s your turn, react to alerts and resolve production incidents
• Continuously improve your stack and pay off technical debt
• Think multi-regional, highly available and scalable

Junior Back End Software Engineer

• Work independently in a team and deliver high-quality code in a timely manner
• Complete code reviews and provide feedback to your peers
• Write automated tests
• Deploy to production and maintain monitoring with the coolest tools ever seen
• Continuously improve your stack and pay off technical debt
• Implement highly available and scalable solutions that run in multiple data centers