PipeDreams

Marketing

• Generate leads for potential customers at H&H Heating and Air Conditioning while speaking to Home Depot customers interested in HVAC Services to schedule appointments with Comfort Advisors
• Proactively interact and engage customers in conversation
• Set appointments for the purchase of new air conditioning/heating equipment and/or water heaters
• Provide information to customers to help them in their purchasing decisions for Company products and services
• Travel to retail outlet and perform independently
• Track and record performance metrics in the log before shift end
• Accurately and timely process lead sheets and all other appropriate paperwork as required
• Ensure all key performance indicators (KPIs) are met or exceeded, including productivity targets
• Provide a debrief of tasks completed daily, tasks in progress, specific actions, deadlines and daily lead generated to your manager
• Attend all monthly training programs as required
• Maintain table/booth with information regarding Company products and services
• Observe all safety and Company rules and regulations in the performance of duties

Retail Marketing Representative

Manager

• You will manage and grow a high-volume, residential HVAC service provider in both revenue and profitability using your positive attitude, genuine care for all employees, and ability to tackle small details without ever losing sight of the big picture. You will use your proven service industry experience and business acumen to drive and grow revenue and ensure success. Maintaining and growing customer relationships, employee motivation, and revenue streams will enable you to crush goals and reap rewards. Great working relationships with colleagues, other managers, owners and associates with an upbeat team spirit will be contagious and paramount.
• Promote a team culture that believes in delivering excellent customer service
• Champion key business metrics and reporting, managing business units based on their metrics-based goals
• Communicate and implement our vision, mission and overall direction.
• Ensure that the direction is communicated in a way that allows every employee to believe that they are part of something bigger than themselves and that their role is strategically important to the company
• Lead managers of other divisions
• Drive sales by following the company's process and training
• Help implement the strategic plan for the company and work with all levels of the organization to execute
• Have awareness of the competitive landscape, opportunities for expansion, customers, markets, industry developments and standards
• Evaluate success or failure using a set of strategic performance indicators
• Manage and develop staff, including hiring, terminating, and disciplining of employees. setting schedules, work priorities, conducting staff meetings, coaching employees, evaluating performance, and directing work assignments to ensure effective use of resources and customer satisfaction
• Evaluate workload in a way that best utilizes manpower and maximizes profits
• Ensure all processes and procedures are followed
• Observe all safety and company rules and regulations in the performance of duties
• Delivery of goals and metrics for assigned team; ensure goals are met monthly
• Oversee facility and equipment maintenance; ensure that assets are protected and controlled
• Maintain an organized and clean work environment
• Generate reports and measures of departmental operations
• Monitor inventory, tools and vehicles
• Help to resolve customer issues and complaints to ensure customer satisfaction
• Ensure proper materials and equipment are ordered and dispersed
• Instruct technicians on proper use of materials and quality workmanship
• Maintain ongoing training of technicians
• Ensure employees have and maintain proper tools
• Evaluate staff to determine training requirements

Retail Marketing Representative

General Manager