Pion

Customer Success Manager

• Own and manage the US & ROW promotional calendar across email, push, and newsletters, ensuring a strong mix and consistent delivery of campaigns.
• Plan, build, and execute all US & ROW CRM communications, including briefing, scheduling, deployment, and performance analysis.
• Support the delivery of targeted campaigns (e.g. Student Beans and other tactical sends) to drive engagement and commercial performance.
• Lead the US CRM testing roadmap, running A/B tests and sharing insights, learnings, and recommendations with the wider team.

CRM Executive – Maternity Cover

Account Manager

• Handling end-to-end account management tasks, focused heavily on revenue growth in renewals, upselling, and strategic planning.
• Working alongside Customer Success to manage a diverse range of client accounts, ensuring high levels of satisfaction and retention.
• Conducting regular check-ins and strategy sessions with clients to understand their needs and objectives.
• Analyzing data to identify trends and opportunities to enhance client relationships and improve performance.
• Collaborating with cross-functional teams to deliver tailored solutions that meet client goals.
• Participating in the negotiation of contracts and agreements to drive profitability.

Business Development Rep

• Full sales management cycle- Discovery calls, proposals, collaborating with various teams internally and externally during negotiations whilst striving to ensure you are closing deals.
• Developing relationships with brands and landing long term deals- this role isn't just about the "quick wins", it's about bringing on board brands who will generate repeat revenue and renewals.
• Relationship management with affiliate networks.
• Growing and creating a "hit list" of brands to reach out to.
• Working with both SDR's and your Account Manager to ensure clients experience a smooth sales cycle.

Business Development Manager

Brand Designer

• Growth studio projects including experiential campaigns during core parts of the year, campaign creative and artwork rollout, CRM emails and assets, social stories.
• Collaborating with the marketing department to create collateral for significant annual campaigns.
• Using After Effects for paid social and event videos.
• Experiential activations - you will be on calls with brands to not only understand project requirements, but to also lead these calls.
• Providing deck presentations of potential options, and receiving / discussing feedback with the client.
• Creation of both print and digital artwork.
• Working on big brand activations that include concepting for Freshers for well-known brands. This could include designing wrappers for vans, stalls, merch as well as micro sites and innovative ways to digitise these experiences.
• Pack/Deck and pitch creation to enable our Sales teams to tell the best story possible to win new and retain existing brands

CRM Executive – Maternity Cover

Account Manager

Business Development Manager

Senior Brand Designer