Pinnacle

Customer Service Representative

Pinnacle

full-time

Posted on:

Location Type: Office

Location: Arroyo Grande • California • 🇺🇸 United States

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Salary

💰 $0 - $17 per hour

Job Level

Mid-LevelSenior

About the role

  • Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”)
  • Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
  • Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
  • Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
  • Represent the company with professionalism in appearance, communication, and conduct
  • Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
  • Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
  • Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
  • Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
  • Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
  • Maintain signage, promotional materials, and pricing accuracy
  • Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
  • Keep the sales floor, counters, and displays neat, clean, and clutter-free
  • Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
  • Follow all food safety, sanitation, and temperature guidelines
  • Clean and sanitize equipment regularly to ensure quality and compliance
  • Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
  • Refill windshield washer stations, paper towels, and squeegees at the pumps
  • Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
  • Report equipment malfunctions or safety hazards immediately to management
  • Adhere to the station’s shift duties checklist for assigned shifts
  • Understand and assist with car wash operations (if applicable)
  • Perform other job-related duties as assigned by management

Requirements

  • High school diploma or equivalent preferred
  • Previous experience in retail, food service, or customer-facing roles preferred
  • Basic knowledge of POS systems and cash-handling procedures
  • CPR and First Aid training a plus
  • Strong communication skills and the ability to work effectively in a team environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Point of Sale (POS) systemcash handlingfood safetysanitationtemperature guidelinesdrawer balancingstockingcustomer servicepromotional materialssafety procedures
Soft skills
communicationteamworkcustomer engagementprofessionalismpositive attitudeattention to detailproblem-solvingenthusiasmadaptabilityinterpersonal skills
Certifications
CPR trainingFirst Aid training