Pinnacle

Customer Service Representative

Pinnacle

full-time

Posted on:

Location Type: Office

Location: Bend • Oregon • 🇺🇸 United States

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Salary

💰 $17 per hour

Job Level

Mid-LevelSenior

About the role

  • Greet all customers with enthusiasm and professionalism, creating a welcoming environment
  • Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
  • Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
  • Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
  • Represent the company with professionalism in appearance, communication, and conduct
  • Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
  • Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
  • Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
  • Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
  • Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
  • Maintain signage, promotional materials, and pricing accuracy
  • Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
  • Keep the sales floor, counters, and displays neat, clean, and clutter-free
  • Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
  • Follow all food safety, sanitation, and temperature guidelines
  • Clean and sanitize equipment regularly to ensure quality and compliance
  • Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
  • Refill windshield washer stations, paper towels, and squeegees at the pumps
  • Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
  • Report equipment malfunctions or safety hazards immediately to management
  • Adhere to the station’s shift duties checklist for assigned shifts
  • Understand and assist with car wash operations (if applicable)
  • Perform other job-related duties as assigned by management

Requirements

  • High school diploma or equivalent preferred
  • Previous experience in retail, food service, or customer-facing roles preferred
  • Basic knowledge of POS systems and cash-handling procedures
  • CPR and First Aid training a plus
  • Strong communication skills and the ability to work effectively in a team environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Point of Sale (POS) systemscash-handling proceduresfood safetysanitation guidelinestemperature guidelinesdrawer balancingstocking shelvescustomer servicerefund processingage verification
Soft skills
communication skillsteamworkcustomer engagementprofessionalismpositive attitudeattention to detailproblem-solvingenthusiasmadaptabilitytime management
Certifications
CPR trainingFirst Aid training