Pinnacle Home Care

Scheduler

• Schedule patients for entire visit plans at the beginning of each episode, ensuring consistency and continuity of care
• Utilize productivity spreadsheets to ensure clinician efficiency and maintain appropriate staffing levels
• Report deficiencies and failures to meet full-time and PRN clinician requirements to the Clinical Manager
• Process incoming referrals accurately and on time according to Pending SOC procedures
• Strive to achieve admission within 24 hours of referral receipt
• Report scheduled but unadmitted Pending SOCs daily to Care Coordinators and Clinical Managers
• Document patient-care updates and scheduling adjustments in communication notes
• Schedule new-hire clinicians according to ramp-up expectations
• Schedule resumptions of care following facility discharge in alignment with Clinical Review Team notes
• Work one major and one minor holiday per calendar year and provide availability for one weekend per month
• Maintain patient and employee confidentiality in accordance with HIPAA regulations and agency standards
• Schedule, reschedule, and manage patient visits across all disciplines according to plans of care, frequency orders, and episode timelines
• Monitor underscheduled visits to prevent missed or delayed care
• Ensure staffing coverage for callouts, PTO, weekends, and holidays
• Balance clinician productivity, geographic considerations, and availability when scheduling
• Navigate and manage workflows within the WellSky EMR, including Resource Manager, Episode Manager, and task queues
• Perform other duties delegated by the Branch Clinical Manager or Scheduling Manager

Scheduler, Home Health Care

Nurse

• Answer incoming and/or make outgoing calls to/from stakeholders, referral sources, and new patients to provide exceptional patient care and customer service in a fast-paced, high-volume call center environment.
• Demonstrate the ability to prioritize and multitask, operate multiple web-based systems simultaneously, access and comprehend information to determine next steps, and perform data entry with high accuracy.
• Be able to easily accept and adapt to changes in procedures, programs, and/or role functions based on the needs of the company.
• Compliance with HIPAA in all interactions.
• Create, update, and access confidential client data in the company's Electronic Medical Records with a high level of confidentiality and accuracy.
• Communicate effectively with both internal and external customers.
• Maintain internal department spreadsheet logs and/or reports.
• Utilizes appropriate supervisors and leaders to discuss, enhance, and resolve issues.

Nurse Concierge – Weekend, Full-Time – RN/LPN

Medical Reviewer

• Review all incoming home health orders for clinical appropriateness.
• Determine appropriate disciplines, frequencies, and visit types in line with agency protocols and referral source requirements.
• Confirm compliance with CMS guidelines, Medicare Conditions of Participation (COPs), and internal agency standards.
• Take and document verbal orders from physicians and referral sources accurately and efficiently.
• Perform patient welcome calls to ensure a smooth, positive onboarding experience.
• Triage and troubleshoot patient needs or concerns during intake conversations.
• Maintain a warm, empathetic, and professional phone presence to reassure patients and referral partners.
• Accurately document all intake and order-related activities in the EMR (WellSky or similar).
• Ensure physician orders, care plans, and required documentation are completed, accurate, and properly uploaded.
• Maintain an up-to-date understanding of home health regulatory requirements, including Medicare, CMS, and state guidelines.
• Proficient in EMR data entry (WellSky training provided).
• Comfortable using Microsoft Outlook, Teams, and internal reporting tools.
• Follow daily reporting and tracking requirements to support transparency.
• Partner closely with Intake, Care Coordination, and Branch leadership to ensure timely patient starts of care.
• Escalate clinical concerns or regulatory issues promptly to the Clinical Review Manager.
• Support branch and central teams with troubleshooting and guidance on referral-related issues.

Scheduler, Home Health Care

Nurse Concierge – Weekend, Full-Time – RN/LPN

Clinical Review Specialist