Nurse Concierge – Weekend, Full-Time – RN/LPN

Pinnacle Home Care

Nurse Concierge providing patient care and customer service in home healthcare. Join Florida’s largest independent Medicare-certified home health provider delivering compassionate healthcare.

Posted 7/29/2026full-timeOldsmar • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient care and customer service within a high-volume call center environment, ensuring compliance with HIPAA and maintaining confidentiality in Electronic Medical Records. Proficient in multitasking, data entry, and effective communication with stakeholders.

Highest-signal resume keywords

LPN/RN LicenseBLS CertificationNursing ExperienceElectronic Medical Records ManagementHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient CareCall Center OperationsMultitaskingWeb-Based Systems Navigation

Soft Skills

Communication SkillsOrganizational SkillsTime Management Skills

Tools & Technologies

Electronic Medical Records SystemsSpreadsheet Software

Certifications & Qualifications

LPN/RN LicenseBLS Certification

Industry Keywords

Home HealthMedical/Surgical NursingPatient ConfidentialityStakeholder Communication

About the role

Key responsibilities & impact

Answer incoming and/or make outgoing calls to/from stakeholders, referral sources, and new patients to provide exceptional patient care and customer service in a fast-paced, high-volume call center environment.
Demonstrate the ability to prioritize and multitask, operate multiple web-based systems simultaneously, access and comprehend information to determine next steps, and perform data entry with high accuracy.
Be able to easily accept and adapt to changes in procedures, programs, and/or role functions based on the needs of the company.
Compliance with HIPAA in all interactions.
Create, update, and access confidential client data in the company's Electronic Medical Records with a high level of confidentiality and accuracy.
Communicate effectively with both internal and external customers.
Maintain internal department spreadsheet logs and/or reports.
Utilizes appropriate supervisors and leaders to discuss, enhance, and resolve issues.

Requirements

What you’ll need

Must have a current LPN/RN license (state-specific).
Graduate of an accredited nursing program.
Valid BLS certification.
Minimum one year of nursing experience (home health or medical/surgical preferred).
Excellent communication, organizational, and time management skills.

Benefits

Comp & perks

Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
Growth & Stability: Over two decades as Florida’s largest independent home health agency.
Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
Recognized Excellence: Ranked as a USA Today Top Workplace.
Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.