Pinnacle Health Informatics

Business Analyst

• Conduct stakeholder meetings to document business requirements, analysis, and capture functional and non-functional requirements.
• Work closely with scrum team to refine business requirements into functional and non-functional requirements.
• Create process diagrams (e.g., Visio) to represent workflows and system interactions.
• Write clear, traceable, and testable requirements in user story format.
• Collaborate with business stakeholders, analysts, and product teams to understand and document reporting requirements.
• Define reporting scope, objectives, data sources, and success criteria in alignment with project goals.
• Create, edit, and update reports within Nuvolo Service Now, in alignment to previously gathered requirements.
• Conduct impact analysis to identify gaps, risks, and dependencies associated with reporting needs.
• Develop and execute test plans to validate report functionality, accuracy, and completeness.
• Perform root cause analysis on data discrepancies and coordinate with data engineers to resolve issues.

Senior Technical Business Analyst, Report Developer

Operations

• Utilize both human-centered design and business process improvement methodologies to identify bottlenecks, pain points, service gaps, inefficiencies, and root causes across public-facing and internal government processes.
• Lead current-state and future-state process mapping efforts for programs, services, and operational workflows, including handoffs, approvals, decision points, dependencies, and failure points.
• Conduct stakeholder interviews, workshops, journey mapping, service blueprinting, and user research to understand how policies, processes, systems, and organizational structures affect the people who use and deliver services.
• Develop practical recommendations that improve accessibility, efficiency, transparency, customer experience, and service outcomes while aligning with agency mission, compliance obligations, and policy requirements.
• Facilitate cross-functional collaboration among program, operations, policy, IT, digital, and leadership teams to move improvements from discovery through implementation.
• Define success metrics and support agencies in measuring, sustaining, and continuously improving redesigned services and operational processes.
• Lead or support organizational change initiatives associated with service redesign, process improvement, and transformation efforts, including stakeholder engagement, communications, training support, and adoption planning.

Senior Design Thinking, Process Improvement Consultant

• Partner with stakeholders to gather, analyze, and document business and technical requirements.
• Translate business needs into functional and technical specifications for development teams.
• Lead process improvement initiatives across asset management, maintenance management, and supply chain systems.
• Facilitate workshops, stakeholder interviews, and requirements validation sessions.
• Collaborate with cross-functional teams including IT, operations, and vendors.
• Partner closely with product development teams to refine requirements, support solution design, and align deliverables with business objectives.
• Work with application testing teams to validate requirements, review test cases, and support defect triage and resolution.
• Ensure compliance with applicable VA standards, policies, and regulatory requirements.
• Support system integration and implementation efforts across enterprise platforms.
• Develop test plans, coordinate user acceptance testing, and support successful solution implementation.
• Provide ongoing support, documentation, and end-user training.

Senior Technical Business Analyst, Report Developer

Senior Design Thinking, Process Improvement Consultant

Senior Technical Business Analyst

Senior Design Thinking and Process Improvement Consultant