Senior Technical Business Analyst, Report Developer

Pinnacle Health Informatics

Senior Technical Business Analyst & Report Developer at IHI. Leading complex initiatives that bridge business needs and technical solutions with a focus on ServiceNow Nuvolo application.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $70,000 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Conduct stakeholder meetings to document business requirements, analysis, and capture functional and non-functional requirements.
Work closely with scrum team to refine business requirements into functional and non-functional requirements.
Create process diagrams (e.g., Visio) to represent workflows and system interactions.
Write clear, traceable, and testable requirements in user story format.
Collaborate with business stakeholders, analysts, and product teams to understand and document reporting requirements.
Define reporting scope, objectives, data sources, and success criteria in alignment with project goals.
Create, edit, and update reports within Nuvolo Service Now, in alignment to previously gathered requirements.
Conduct impact analysis to identify gaps, risks, and dependencies associated with reporting needs.
Develop and execute test plans to validate report functionality, accuracy, and completeness.
Perform root cause analysis on data discrepancies and coordinate with data engineers to resolve issues.

Requirements

What you’ll need

Bachelor’s degree in Business, Information Systems, or a related field, or equivalent practical experience.
5+ years of experience as a Technical Business Analyst or in a similar role.
Hands-on experience with the ServiceNow Nuvolo application.
Strong knowledge of asset management and/or maintenance management systems.
Experience working with supply chain systems and processes.
Familiarity with Department of Veterans Affairs systems, processes, or projects.
Experience working within Agile SAFe environments.
Ability to obtain and maintain a Public Trust clearance.
Strong analytical, problem-solving, and communication skills.
Experience with system integrations and data analysis.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business requirements analysisfunctional requirementsnon-functional requirementsprocess diagramsuser story formatreporting requirementstest plansroot cause analysisdata analysissystem integrations

Soft Skills

analytical skillsproblem-solving skillscommunication skillscollaborationstakeholder management

Certifications

Bachelor’s degreePublic Trust clearance