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Senior Technical Business Analyst
Pinnacle Health InformaticsSenior Technical Business Analyst leading complex initiatives in client services and delivery. Requires expertise in enterprise systems and asset management, especially within the Department of Veterans Affairs environment.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Partner with stakeholders to gather, analyze, and document business and technical requirements.
- Translate business needs into functional and technical specifications for development teams.
- Lead process improvement initiatives across asset management, maintenance management, and supply chain systems.
- Facilitate workshops, stakeholder interviews, and requirements validation sessions.
- Collaborate with cross-functional teams including IT, operations, and vendors.
- Partner closely with product development teams to refine requirements, support solution design, and align deliverables with business objectives.
- Work with application testing teams to validate requirements, review test cases, and support defect triage and resolution.
- Ensure compliance with applicable VA standards, policies, and regulatory requirements.
- Support system integration and implementation efforts across enterprise platforms.
- Develop test plans, coordinate user acceptance testing, and support successful solution implementation.
- Provide ongoing support, documentation, and end-user training.
Requirements
What you’ll need- Bachelor’s degree in Business, Information Systems, or a related field, or equivalent practical experience.
- 5+ years of experience as a Technical Business Analyst or in a similar role.
- Hands-on experience with the ServiceNow Nuvolo application.
- Strong knowledge of asset management and/or maintenance management systems.
- Experience working with supply chain systems and processes.
- Familiarity with Department of Veterans Affairs systems, processes, or projects.
- Experience working within Agile SAFe environments.
- Ability to obtain and maintain a Public Trust clearance.
- Strong analytical, problem-solving, and communication skills.
- Experience with system integrations and data analysis.
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysistechnical specificationsprocess improvementrequirements validationtest plansuser acceptance testingsystem integrationdata analysisAgileSAFe
Soft Skills
analytical skillsproblem-solvingcommunicationcollaborationstakeholder management
Certifications
Public Trust clearance