Pinnacle Group, Inc.

Business Analyst

• Responsible for maintaining and creating analysis and data visuals that will enable leaders of the program to make strategic decisions.
• Champion change and effectively manage the implementation of new ideas.
• Proactively communicate and collaborate with external and internal stakeholders to analyze information needs and functional requirements.
• Participate in planning, needs analysis and risk assessment; consult with stakeholders on how to best support their data use through the effective use of technology.
• Ability to take large data sets and present to leadership opportunities and strategies in a condensed manner.
• Present actionable insights at monthly and quarterly program review sessions.

Recruitment

• lead a team of recruiters responsible for sourcing, screening, and submitting qualified candidates for high-volume requisitions across multiple clients and industries
• screen and qualify resumes as needed to ensure submission quality and fill rate alignment
• set daily and weekly expectations with recruiters based on open volume, client urgency, and priority roles
• monitor and drive recruiter productivity, ensuring adherence to performance metrics, submission targets, and fill ratios set by senior leadership
• track and report on individual and team performance; provide coaching, feedback, and corrective action where needed
• serve as a key delivery point of contact for account managers, client partners, and other internal stakeholders
• participate in intake calls and workforce planning sessions to ensure alignment on hiring goals, job profiles, and delivery timelines
• respond to volume spikes and urgent requests by reallocating resources and communicating capacity or risk across accounts
• ensure recruiter compliance with internal processes, documentation standards, and VMS/ATS protocols
• support recruiter onboarding, training, and ongoing development in partnership with Enablement and TA leadership
• identify and escalate delivery risks proactively; partner with leadership to implement resolution plans
• contribute to operational improvements, automation efforts, and continuous process enhancement

Recruiting Manager

Client Partner

• Serve as the primary point of contact for assigned clients, maintaining strong and trusted relationships.
• Partner with recruiting and delivery teams to ensure timely and accurate fulfillment of workforce needs.
• Manage and support contractors throughout their engagement lifecycle to promote satisfaction and retention.
• Conduct regular touchpoints and on-site visits to monitor performance and reinforce client partnerships.
• Track headcount, fulfillment, and satisfaction metrics to ensure operational targets are met.
• Collaborate across teams to identify improvement opportunities and optimize delivery processes.
• Address client or contractor issues promptly, ensuring effective resolution and continuous improvement.
• Maintain accurate reporting and documentation of all client and workforce activity.

Client Success Partner

• Identify and prospect potential clients within the US market, focusing on generating leads for staffing services and Statements of Work (SOWs).
• Execute lead generation strategies, including cold messaging, cold calling, and other outreach methods to engage potential clients.
• Develop and nurture strong relationships with clients, understanding their business needs and requirements.
• Collaborate with internal teams to develop tailored solutions and proposals to meet client objectives.
• Drive the sales process from lead generation to contract negotiation and closure, ensuring a seamless experience for clients.
• Farm and nurture existing accounts to maximize revenue opportunities and foster long-term partnerships.
• Stay abreast of industry trends, market developments, and competitor activities to identify new business opportunities.
• Utilize various sales techniques and strategies to effectively communicate the value proposition of PTR Global’s services to potential clients.
• Meet and exceed sales targets and performance metrics, consistently delivering results and driving revenue growth.