Pinnacle Group, Inc.

Client Partner

• Serve as the primary point of contact for assigned clients, maintaining strong and trusted relationships.
• Partner with recruiting and delivery teams to ensure timely and accurate fulfillment of workforce needs.
• Manage and support contractors throughout their engagement lifecycle to promote satisfaction and retention.
• Conduct regular touchpoints and on-site visits to monitor performance and reinforce client partnerships.
• Track headcount, fulfillment, and satisfaction metrics to ensure operational targets are met.
• Collaborate across teams to identify improvement opportunities and optimize delivery processes.
• Address client or contractor issues promptly, ensuring effective resolution and continuous improvement.
• Maintain accurate reporting and documentation of all client and workforce activity.

Client Success Partner

• Identify and prospect potential clients within the US market, focusing on generating leads for staffing services and Statements of Work (SOWs).
• Execute lead generation strategies, including cold messaging, cold calling, and other outreach methods to engage potential clients.
• Develop and nurture strong relationships with clients, understanding their business needs and requirements.
• Collaborate with internal teams to develop tailored solutions and proposals to meet client objectives.
• Drive the sales process from lead generation to contract negotiation and closure, ensuring a seamless experience for clients.
• Farm and nurture existing accounts to maximize revenue opportunities and foster long-term partnerships.
• Stay abreast of industry trends, market developments, and competitor activities to identify new business opportunities.
• Utilize various sales techniques and strategies to effectively communicate the value proposition of PTR Global’s services to potential clients.
• Meet and exceed sales targets and performance metrics, consistently delivering results and driving revenue growth.

Risk

• Lead and manage a team of risk and claims specialists conducting onsite assessments in high-hazard environments such as construction, manufacturing, and logistics
• Oversee worksite evaluations, job hazard analyses (JHAs), and safety audits to ensure consistency, quality, and actionable insights
• Provide strategic guidance on workers’ compensation classifications (NCCI codes) based on observed job duties and exposure risks
• Review and validate findings related to discrepancies between reported and actual job duties, ensuring proper escalation and resolution
• Partner with internal teams, carriers, and third-party administrators (TPAs) to optimize claims management and reduce loss exposure
• Analyze claims trends and loss data to identify root causes and implement targeted risk mitigation and return-to-work strategies
• Drive OSHA compliance initiatives, including program development, training oversight, and audit readiness
• Collaborate with clients to implement corrective actions, improve PPE adherence, and strengthen safety culture
• Support insurance renewal processes by providing exposure analysis, field insights, and risk recommendations
• Mentor and develop team members, fostering technical expertise, leadership capability, and continuous improvement

Critical Risk and Claims Manager

Recruitment

• Manage the entire recruitment process from inception to offer delivery, ensuring a seamless candidate experience.
• Source and recruit IT professionals for various strategic accounts, primarily on a contract basis.
• Conduct intake meetings with clients to establish qualification criteria and align on candidate requirements.
• Screen resumes and job applications, and interview candidates to provide shortlists of qualified potential hires.
• Build and maintain talent pipelines with high-potential candidates for future job opportunities.
• Publish job ads on careers pages, job boards, and social media platforms to attract top talent.
• Prepare candidates for interviews with clients, ensuring they are well-informed and confident.
• Develop strong relationships with Account Managers, Recruiters, and potential IT resources to ensure successful placements.
• Leverage cutting-edge AI tools like Sense messaging to maintain communication with consultants and candidates.
• Utilize Bullhorn ATS and VMS tools like Fieldglass, Beeline, and Simplify for tracking consultants and candidates.
• Participate in daily meetups with the recruiting team to discuss open requisitions and prioritize "hot" positions.
• Submit 8-10 qualified resources per week to clients, subject to approval by the Account/Delivery Manager.