Pinnacle Group, Inc.

Program Manager

• Provide hands-on support to Program Engagement Managers, Business Operations Manager, Contracts Analysts, Account Specialist and Business Intelligence Analyst
• Willingness to dive into day-to-day operations and assist team with complex or high-volume requests
• Align with suppliers and manage relationships, expectations, performance, and reporting
• Strategically align with client stakeholders to improve processes, develop new processes and innovation and drive operational efficiencies
• Work closely with onsite teams (located in Philadelphia, Denver) to ensure deep understanding and provide guidance on all aspects of program strategy and operations
• Handles escalated client and supplier requests
• Ensure delivery of SLAs and metrics
• Conduct scheduled meeting cadence consisting of governance meetings, monthly program read-outs, weekly leadership and end-client executive read-outs
• Determine new ways to provide cost savings to the organization (cost avoidance and cost savings strategies) while maintaining existing savings programs to reach stated goals
• Process writing and documentation
• Comfortable working under pressure with the ability to prioritize and re-prioritize quickly
• Drive innovation
• Illustrating assertiveness, self-starter and flexibility while adapting well to ever changing business needs

MSP Program Director

Solutions Engineer

• Lead VMS technology solutioning, configuration and deployments of vendor management systems
• Engage with client stakeholders & operations to understand related business needs
• Translate functional requirements into technical specifications
• Design Scalable VMS architectures that integrate with ERP, HRIS and Financial Systems
• Configure seamless integrations of the VMS with existing enterprise systems
• Support training, documentation, and best practices for system users
• Monitor emerging VMS technologies & automation trends

VMS Solutions Architect

Manager

• Champion supplier diversity initiatives and ensure requirement distribution alignment to goals
• Perform supply base analysis, create recommendations, and obtain sign-off on strategies to drive optimization, savings, diversity, and other goals
• Drive change management within supplier strategy by using data to understand the situation at hand and effectively communicate the benefits of adopting a new strategy
• Lead preparation (analysis and accompanying slide decks) for quarterly supplier management review with program & client leadership
• Lead supplier scorecard meetings and prepare supporting materials (analysis, messaging, scorecard PDFs, etc.)
• Creation of Tableau reporting to enable Supplier Strategy and account teams to track supplier performance, compliance, and operational activity
• Support internal & client supplier summits
• Support vetting & onboarding of new suppliers
• Support compliance audits and discussions with suppliers
• Track and follow-up on action items from supplier meetings
• Collect information from internal & external stakeholders to gather a full understanding of problems at hand, draw conclusions, and make recommendations to remediate the situation
• Support rollout of new supplier management tool within supplier onboarding, contact management, and reporting

Supplier Strategy Manager

• Serve as the primary point of contact for client accounts, managing all aspects of client engagement and satisfaction.
• Collaborate with clients and recruiting teams to identify staffing needs, qualify requirements, present top candidates, and provide feedback on candidate interviews.
• Drive successful placements by overseeing contract negotiations and agreements to meet client expectations.
• Mentor and support the recruiting team to achieve weekly submission goals and improve recruitment processes.
• Ensure timely and effective delivery of staffing solutions tailored to client needs and objectives.
• Communicate progress on monthly and quarterly initiatives to both internal and external stakeholders.
• Identify opportunities for new business with existing clients and areas for process improvement to meet performance targets.
• Track and forecast key account metrics, including quarterly results and annual projections.
• Prepare detailed reports on account status for internal stakeholders.
• Address complex client requests or escalate issues as needed to ensure client satisfaction.

Delivery Manager

Recruitment

• Manage the entire recruitment process from inception to offer delivery
• Source and recruit IT professionals for various strategic accounts
• Conduct intake meetings with clients to establish qualification criteria
• Screen resumes and job applications, and interview candidates
• Build and maintain talent pipelines with high-potential candidates
• Publish job ads on careers pages, job boards, and social media platforms
• Prepare candidates for interviews with clients
• Develop strong relationships with Account Managers and Recruiters
• Leverage cutting-edge AI tools like Sense messaging
• Utilize Bullhorn ATS and VMS tools for tracking
• Participate in daily meetups with the recruiting team
• Submit 8-10 qualified resources per week to clients
• Maintain a high level of professionalism