PikPok

Administrative Assistant

• - Keep Us Organized: Maintain accurate administrative records, documents, training logs, and visitor registries so we are always audit-ready.
• - Support Operations: Manage and organize financial and administrative information in accounting software by handling payments, invoices, and administrative transactions to keep our financial flows moving efficiently.
• - Oversee Health & Safety: Monitor facility conditions, support Occupational Health and Safety (OHS) activities, and follow up on requirements to maintain a safe, functional environment and ensure the office is a great place to work.
• - Connect the Team: Organize meetings and activities focused on employee well-being, supporting the Administrative and Culture areas in their approach, information, and support for their implementation.
• - Manage Resources: Participate in minor purchasing processes, negotiate with suppliers, and manage inventory to ensure the workplace is prepared for our operations.

Customer Success Manager

• Provide timely and accurate responses to customer questions via email, agreed social media channels, Steam product pages, or any relevant communication channel
• Monitor, review, and regularly report against:
• - User reviews posted via App Store, Google Play, Steam, and any other agreed user review channel
• - Community and/or player feedback via social media channels with a focus on technical and/or game issues
• - Customer Support queue as required
• Regularly review customer and community support processes, tools, and methods and suggest improvements
• Establish escalation paths for surfacing larger issues to the game development team & the larger company

Administrative Assistant

Customer Success Agent