Pigment

Senior Product Support Specialist

Pigment

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • 🇨🇦 Canada

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Job Level

Senior

About the role

  • You will help customers derive value from Pigment by being a product expert and problem solver
  • You will be a true product expert who’s technically savvy to conduct investigations and an essential resource for your colleagues and customers.
  • You will own Support tickets from creation to closure
  • You will replicate and escalate bugs to Engineering/R&D Team
  • You will collaborate with Product Managers on feature requests, advocating for our customers and partners
  • Following your probation, this position will require you to work 1-week on-call covers of P1 tickets with additional compensation for the days covered

Requirements

  • 4+ years of experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role.
  • Excellent written and interpersonal skills.
  • General technical know-how and an affinity for learning new software.
  • Strong project management skills and ability to deliver on time.
  • Comfortable working in a remote, fast-paced environment as part of an international team.
  • Must speak English to a professional proficiency.
Benefits
  • Competitive compensation package
  • Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
  • Generous time off and parental leave policies
  • High-end equipment to do your work in the best conditions
  • Office in major cities including New York, Toronto, Paris, and London

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
application supporttechnical supportSaaSFinancial Planning & AnalysisFP&Amodelingproject managementbug replicationticket management
Soft skills
written communicationinterpersonal skillsproblem solvingcollaborationadvocacytime managementadaptabilitylearning agility