PicnicHealth

Patient Operations Manager

PicnicHealth

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $80,000 - $100,000 per year

About the role

  • Execute flawlessly: Manage the day-to-day patient operations for all active studies - onboarding, reminders, chart reviews, and escalations.
  • Be the voice of the patient: Serve as the escalation point for complex patient inquiries, providing empathetic support and amplifying the patient perspective across the organization.
  • Direct operational resources: Coordinate with teams, contractors and vendors to ensure we hit our engagement goals.
  • Drive data-based improvements: Track key metrics like retention, completeness, and responsiveness, to identify trends and optimize processes.
  • Collaborate cross-functionally: Partner with Data Management, Product, and Recruitment teams to ensure a seamless experience for every patient.
  • Scale what works: Document best practices and implement process improvements that help us grow our impact across studies
  • Manage the long game: Own study-agnostic engagement programs that build lasting patient relationships beyond individual studies

Requirements

  • A blend of operational excellence and deep empathy with the ability to care deeply about people while maintaining rigorous operational discipline
  • 5+ years working in B2C contact centers, with at least 1 - 2 years managing a team
  • Experience in clinical research, patient advocacy, or patient recruitment and/or knowledge in healthcare and understanding the challenges that come with navigating rare disease
  • Have worked in startups or tech-forward companies, and are comfortable learning new technologies and platforms
  • Solves complex problems by finding creative solutions that work for patients and the business
  • Collaborates naturally across teams and manages diverse resources toward shared goals
  • Ability to communicate with clarity, explaining complex concepts in simple terms
  • Understand the numbers and feel comfortable talking analytics
  • Familiarity working with Product teams to develop in-house platforms
  • Focus on and successful experimentation with integrating AI into your standard practices and workflows, and ideas for new applications here at PicnicHealth.
Benefits
  • Comprehensive benefits including above market Health, Dental, Vision
  • Family friendly environment
  • Flexible time off
  • 401k plan
  • Free PicnicHealth account
  • Equipment and internet funds for home office set up
  • Wellness Stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisprocess improvementpatient recruitmentclinical researchanalyticsoperational managementproblem solvingteam managementB2C contact center experienceAI integration
Soft Skills
empathycommunicationcollaborationoperational disciplinecreativityrelationship buildingclarity in explanationcross-functional teamworkresource managementadaptability