Cloud Services Analyst
Phoenix Software Limited
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
Visit company websiteExplore more
About the role
- Provide 3rd line support to customers, resolving complex technical issues for cloud applications and infrastructure
- Conduct cloud service enhancements through performance tuning and operational advancements
- Utilise ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates.
- Assist in developing scripts for automation of cloud services, minimising manual workload and working alongside DevOps team to provide insight.
- Provide focused troubleshooting and problem-solving for Azure platforms
- Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.
Requirements
- Current experience in a 2nd/3rd line support role within an MSP environment.
- Solid experience in managing and optimising cloud services, particularly in Azure
- AZ-104 Microsoft Azure Administrator certification
- Understanding of ITIL
- Ability to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met.
- The ability to understand and use PowerShell and Azure CLI to faciliate automation.
- Practical understanding of system architecture, networking and administration
- Excellent customer service skills & problem-solving skills
- Experience and knowledge working with an ITSM tool.
- Ability to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cloud applicationsperformance tuningautomation scriptingAzurePowerShellAzure CLIsystem architecturenetworkingadministration
Soft Skills
customer serviceproblem-solvingprioritizationinitiativeadaptability
Certifications
AZ-104 Microsoft Azure AdministratorITIL