Business Development Manager – Healthcare
Phoenix Software Limited
full-time
Posted on:
Location Type: Hybrid
Location: Pocklington • United Kingdom
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Tech Stack
About the role
- Generate new NHS opportunities by identifying, engaging and qualifying prospective Trusts, ICSs, NHSE teams and wider healthcare organisations.
- Act as a healthcare specialist and credible voice within NHS customer engagements, supporting Account Managers and Account Directors to deepen relationships and uncover new opportunities.
- Map NHS stakeholders and build multi‑level relationships across digital, clinical, IT and procurement functions.
- Work with Account Managers (including those for NHSE and central bodies) to progress strategic programmes and IT initiatives that align to wider national delivery priorities.
- Support Account Directors regionally who may require NHS expertise to strengthen customer engagement and enhance their credibility.
- Partner with the Hunt team (new business) on key NHS opportunities, providing sector insight and senior‑level support where needed.
- Join customer calls with junior or less experienced sales colleagues, helping them navigate NHS structures, identify new opportunities and build confidence.
- Collaborate with Phoenix technical specialists to shape NHS‑aligned solutions and position our capabilities effectively.
- Build pipeline across NHS organisations where Phoenix has limited or no presence, using networking, events and proactive outreach.
- Contribute to the development of long‑term healthcare strategy by sharing market intelligence, stakeholder insights and NHS programme updates.
Requirements
- NHS market knowledge and relationships – Strong understanding of Trusts, ICSs, NHSE, ALBs, procurement frameworks (e.g., CCS) and established connections across digital, clinical and procurement stakeholders.
- New business development – Proven ability to prospect, build pipeline and secure new NHS opportunities, rather than relying solely on existing accounts.
- IT solutions sales expertise – Experience selling cloud, infrastructure, security, end‑user computing or managed/professional services into NHS settings.
- Stakeholder engagement and influencing – Able to build trust quickly with senior NHS leaders and internal Phoenix teams, while coaching less experienced colleagues.
- Commercial and strategic awareness – Understanding of NHS frameworks, commercials and long‑term account development to help prioritise opportunities and shape healthcare strategy.
- Excellent communication skills and ability to simplify complex concepts for varied NHS audiences.
- Strong collaboration skills, with experience supporting multi‑disciplinary account teams.
- Confidence in joining customer calls, shaping conversations and adding NHS-specific expertise.
- Proficient with CRM tools (e.g., Microsoft Dynamics 365) and confident using modern collaboration technologies.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
new business developmentIT solutions salescloud computinginfrastructuresecurityend-user computingmanaged servicesprofessional servicespipeline buildingNHS programme development
Soft Skills
stakeholder engagementinfluencingcommunicationcollaborationcoachingstrategic awarenesstrust buildingconfidence in customer callssimplifying complex conceptssupporting multi-disciplinary teams