Patient Partner Representative, PH
Phoenix Med Health
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Call patients to confirm visits, document updates, concerns, and follow-up requests.
- Review medications, lab results, and communicate outstanding provider requests to relevant teams.
- Prepare patient charts with key concerns and recommendations before visits.
- Assist with provider orders, escalations, and urgent patient needs.
- Monitor service quality through patient feedback, chart reviews, and call performance.
- Participate in call monitoring, calibration sessions, and quality improvement initiatives.
- Track and analyze call metrics, maintain dashboards, and provide actionable data to management.
- Record all patient interactions and scripts in the electronic health system, escalating urgent cases as needed.
- Maintain accurate and up-to-date patient information.
- Prepare internal and external quality reports and support operational performance initiatives.
Requirements
- Must have an RN license
- USRN License, US MA certification preferred
- Experiences in the healthcare environment for 3-5 years plus. Creating patient notes and working with Doctors or Health Practitioners in patients’ health care plans
- Spanish speaker is a plus
- Experience in EHR is a plus
- Computer skill is a must
- Strong communication skills
Benefits
- Health insurance
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
RN licenseUSRN licenseEHRpatient notescall metricsdata analysisquality reportschart reviewspatient interactionscomputer skills
Soft Skills
communication skillsteam collaborationpatient advocacyproblem-solvingattention to detailorganizational skillsquality improvementfeedback managementescalation managementcalibration participation
Certifications
US MA certification