Phoenix Med Health

Affiliate Manager

• Call patients to confirm visits, document updates, concerns, and follow-up requests.
• Review medications, lab results, and communicate outstanding provider requests to relevant teams.
• Prepare patient charts with key concerns and recommendations before visits.
• Assist with provider orders, escalations, and urgent patient needs.
• Monitor service quality through patient feedback, chart reviews, and call performance.
• Participate in call monitoring, calibration sessions, and quality improvement initiatives.
• Track and analyze call metrics, maintain dashboards, and provide actionable data to management.
• Record all patient interactions and scripts in the electronic health system, escalating urgent cases as needed.
• Maintain accurate and up-to-date patient information.
• Prepare internal and external quality reports and support operational performance initiatives.

Patient Partner Representative, PH