Own and coordinate all major incidents from initiation to resolution
Assess impact and make critical decisions under pressure
Deliver timely, accurate updates to executives and business units
Ensure suppliers adhere to SLAs during incident resolution
Maintain audit-ready documentation
Drive root cause analysis and implement preventive measures
Produce executive-level reports and track SLA performance
Activate business continuity plans during severe disruptions
Ensure effective use of incident management tools and alignment with ITIL best practices
Maintain authority during high-pressure situations

Requirements

Significant experience as a Major Incident Manager, preferably within financial services
Experience in designing, developing and implementing a Major Incident Management Framework
Expertise in end-to-end incident lifecycle management
Skilled in stakeholder communication, root cause analysis, and implementing continuous improvement strategies
Incident Management Tools: Proficiency in platforms like ServiceNow, Remedy, or similar

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Major Incident Managementincident lifecycle managementroot cause analysiscontinuous improvement strategies

Soft Skills

critical decision makingstakeholder communicationability to work under pressurecoordinationdocumentation