Content Editor
CUBE
Pensions and Investments Administrator
Phoenix Group
contract
Posted on:
Origin: • 🇮🇪 Ireland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide excellent customer service to customers and intermediaries
- Process customer requests and administration accurately and within agreed service levels
- Treat every interaction as an opportunity to build rapport, credibility and advocacy for Standard Life
- Identify opportunities to retain and grow the customers business with us
- Proactively provide accurate information and guidance for the customer to help them make informed decisions about their financial future and gain trust in our ability to help them
- Take opportunities to proactively promote alternative/lower cost service channels and explain the benefits of online technology to increase the use of self service and allow straight through processing
- Follow the correct processes to make sure that all your actions meet the conformance requirements
- Fulfil all the regulatory requirements of the role and ensure that your work is compliant and you treat customers fairly
- Identify the root cause of problems to prevent repeat failures
Requirements
- Proven track record of delivering good customer service to either internal or external customers
- QFA qualified or part-qualified
- Customer Focus
- Teamwork
- Planning & Organising
- Positive Attitude
