Everise

Specialist Quality Assurance

Everise

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Louisiana

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Job Level

Junior

About the role

  • The Specialist - Quality Assurance is responsible for ensuring that all calls adhere to the quality guidelines as set forth by the client and by Everise.
  • The QAR achieves this objective by constantly monitoring the associates’ transactions, scoring these monitors, and providing active personal coaching and feedback to the associates.

Requirements

  • Monitor/audit each assigned associate in accordance with Everise and client requirements
  • Work with supervisors and management to ensure that all associates are meeting quality standards
  • Provide training as needed to both new hires and experienced associates
  • Attend and contribute to both internal and client calibration sessions
  • Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
  • Any other duties and responsibilities assigned by management of the company