QA Analyst
AIQ
CypressSelenium
Specialist Quality Assurance
Everise
full-time
Posted on:
Location: Alabama, Louisiana • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- The Specialist - Quality Assurance is responsible for ensuring that all calls adhere to the quality guidelines as set forth by the client and by Everise.
- The QAR achieves this objective by constantly monitoring the associates’ transactions, scoring these monitors, and providing active personal coaching and feedback to the associates.
Requirements
- Monitor/audit each assigned associate in accordance with Everise and client requirements
- Work with supervisors and management to ensure that all associates are meeting quality standards
- Provide training as needed to both new hires and experienced associates
- Attend and contribute to both internal and client calibration sessions
- Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
- Any other duties and responsibilities assigned by management of the company
