PHOENIX Business Services

Accountant

• Request and support the maintenance of customer master data
• Contribute to the processing of receipts (processing of electronic bank statements and cash allocation)
• Perform credit control activities (dunning and value adjustments/write-offs)
• Customer Account maintenance and periodic closing
• Ensure the understanding and compliant service delivery across PHOENIX Europe of agreed policies and procedures.
• Understand service level agreements and key performance indicators for Accounts Receivable-related processes.
• Achieve performance and quality standards as defined in relevant service level agreements.
• Assists in implementing initiatives for improving the efficiency and/or effectiveness of the Accounts Receivable transaction processing.
• Support and mentor junior team members to achieve performance and quality standards as defined in relevant service-level agreements.
• Maintain cooperative and professional relationships with stakeholders and manage stakeholder needs and expectations.

Accounts Receivable Accountant

Accounting Manager

• Responsible for leading and continuously improving assigned GA/R2R processes and for guiding the operational team
• Ensure and support day-to-day General Accounting operations for the following Record to Report process areas: Month-end close journal entries, Fixed assets, Lease accounting, Provisions, Intercompany reconciliation, Account justifications/balance sheet reconciliations, Reporting and general ledger expertise
• Act as process owner for defined GA/R2R activities: maintain process maps, controls, and KPIs, and ensure alignment with Group standards
• Organize and maintain relevant accounting records and files; proactively collaborate with other functions/teams (e.g., AP, AR, Controlling, Tax) to resolve issues and improve end-to-end R2R processes
• Drive and oversee the implementation of Kaizen and continuous improvement initiatives
• Monitor individual and team performance metrics and identify opportunities for continuous improvement
• Prepare required documentation and evidence for internal and external audit requests and support compliance with internal controls.

General Accounting Process Lead

Accounts Payable

• Lead and monitor the Accounts Payable team’s deliverables
• Support your team members and provide technical guidance
• Take part in the maintenance of Accounts Payable processes and procedures
• Resolve supplier queries and complaints related to Accounts Payable processes
• Ensure accuracy and completeness of Accounts Payable entries by team members
• Act as the first point of contact in terms of audit requests relating to Accounts Payable processes
• Perform monthly reconciliations, AP account justifications, and other MEC activities
• Assist in the implementation of process upgrades to improve efficiency
• Support team members to achieve a positive work environment

Accounts Payable Team Lead

• Assume and oversee complete ownership of processes within the Accounts Payable team
• Oversee all aspects of the department's operations and internal process reviews to ensure timely collections and reporting
• Monitor and lead Accounts Payable teams
• Ensure end-to-end Accounts Payable processes, including vendor master data maintenance, invoice processing, statement reconciliation, payment proposal preparation, payment allocation, and closing activities, in accordance with agreed SLAs
• Assist the teams with the most complex operational tasks and ensure their completion within the agreed SLA
• Organize and maintain relevant accounting details and files
• Collaborate closely with the team lead to organize and distribute the workload among team members
• Oversee the implementation of Kaizen initiatives together with leading process harmonization efforts
• Lead and encourage team members to look for opportunities for process simplification and improvements
• Monitor individual and team performance metrics for opportunities for continuous improvement
• Prepare periodical reports to all of the interested parties
• Prepare the needed documentation and evidence for audit requests
• Provide input to the Team Lead about employees' professional development and input into daily work
• Ensure accurate and up-to-date process documentation
• Assist AP Team Leads and AP Manager to ensure customer satisfaction
• Oversee IT issue resolution related to accounts payable

Accounts Payable Process Lead

Engineer

• Support a Citrix Virtual Apps and Desktops (CVAD) on-premise and Citrix Desktops as a Service (DaaS) in the cloud
• Support a growing Azure Virtual Desktop (AVD) environment
• Troubleshoot and implement fixes for all Citrix and AVD environments
• Investigate and resolve single user and major incidents
• Manage application and OS patching
• Follow the best ITSM practices
• Collaborate with application owners and other teams

Workplace Virtualization Engineer

• Support the day-to-day General Accounting operations for month-end-close journal entries, reconciliation, and reporting
• Perform Manual General Ledger postings within the activity split
• Provide quality support to Audit and Control
• Proactively collaborate with other functions/teams to achieve efficient problem resolution or implement process controls
• Support team members to achieve performance and quality standards
• Actively participate in process efficiency reviews and implementation of process automation
• Assist in implementing initiatives for improving efficiency and/or effectiveness of the General Accounting transaction processing

Accounts Receivable Accountant

General Accounting Process Lead

Accounts Payable Team Lead

Accounts Payable Process Lead

Workplace Virtualization Engineer

General Accounting Accountant