Phocas Software

Support Engineer

• Taking ownership of complex, escalated customer issues
• Investigating problems, troubleshooting, and documenting root causes
• Working with Product and Platform teams to propose solutions
• Acting as a product expert, promoting best practices in usage and adoption
• Supporting deployments, upgrades, and configuration changes
• Maintaining and improving the support knowledge base
• Identifying opportunities to automate repetitive tasks
• Participating in incident response and communication
• Learning how Product & Platform approaches cost optimization and system reliability
• Hybrid role: presence required in either Costa Mesa, CA or Reno, NV office

Associate Product Support Analyst