Provide remote support for over 200 customers, resolving technical issues efficiently and empathetically.
Troubleshoot and analyze software and hardware incidents in accordance with Philips' standard procedures.
Escalate critical or complex cases to senior experts when necessary.
Maintain a high level of technical knowledge and continuously develop your expertise.
Contribute to our knowledge base and share best practices with global support teams.
Ensure every customer interaction reflects Philips’ commitment to quality and care.

Requirements

Fluent German (required) and strong English communication skills.
Experience in customer-facing technical support roles.
Strong analytical and problem-solving skills.
Degree in Computer Science or a related technical field.
Familiarity with Microsoft SQL Server, DICOM, HL7, T-SQL, or scripting languages (e.g., PowerShell).
ITIL Foundation certification and prior technical experience with ISCV / XPER / IBE are a plus.
A collaborative, proactive, and customer-focused attitude.

Benefits

Health insurance
Paid time off
Professional development opportunities
Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft SQL ServerDICOMHL7T-SQLPowerShelltechnical supporttroubleshootingsoftware analysishardware analysisproblem-solving

Soft Skills

communicationanalytical skillscustomer-focusedcollaborativeproactiveempathycommitment to qualitybest practices sharingtechnical knowledge maintenancecustomer interaction

Certifications

ITIL Foundation