Provide remote support for over 200 customers
Troubleshoot and analyze software and hardware incidents
Escalate critical or complex cases to senior experts when needed
Maintain a high level of technical knowledge and grow expertise
Contribute to knowledge base and share best practices with global support teams
Ensure every customer interaction reflects Philips’ commitment to quality and care

Requirements

Fluent German (mandatory)
Good English communication skills
Experience in customer-facing technical support roles
Degree in Computer Science or related technical field
Knowledge of Microsoft SQL Server, DICOM, HL7, T-SQL, or scripting languages (e.g., PowerShell)
ITIL Foundation certification
A collaborative, proactive, and customer-oriented mindset

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft SQL ServerDICOMHL7T-SQLPowerShellscripting languages

Soft Skills

collaborativeproactivecustomer-orientedcommunication skills

Certifications

ITIL Foundation