Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently.
Build strong customer relationships by understanding their business environment while contributing to service revenue growth.
Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices.
Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed.
Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations.
Diagnose and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes.
Perform preventative maintenance, field changes, installations, and corrective service within required timeframes.
Travel extensively (approximately 90%) within the assigned territory to support customer sites.

Requirements

1+ years of diagnostic imaging service experience (field or hospital-based) or 3+ years in an electromechanical service environment.
Experience supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment is preferred.
Strong technical aptitude with the ability to apply electronic, mechanical, and networking principles to install, troubleshoot, and repair complex systems.
Comfortable using a wide range of diagnostic tools and test equipment.
Associate degree in electronics or a related field, or an equivalent combination of education and hands-on experience.
Practical problem-solving skills in regulated service environments.
Able to meet the physical, cognitive, and environmental job requirements of a field service role, with or without reasonable accommodation.

Benefits

Field service and lead generation incentive bonus plans
On-call pay
Company fleet/car
Training
Advancement opportunities
Generous PTO
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

diagnostic imaging serviceelectromechanical servicetroubleshootingrepairpreventative maintenanceinstallationsnetworking principleselectronic principlesmechanical principlesdiagnostic tools

Soft Skills

customer servicerelationship buildingcollaborationproblem-solvingcommunicationprocess improvementtrainingadaptabilitytime managementcommitment

Certifications

Associate degree in electronics