Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs
Understand the customer's business and competitive environment; generate service revenue
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps
Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools)
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork
Adhere to established training, quality, and safety requirements
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively
Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)

Requirements

2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries
Preferred experience in Diagnostic X-Ray (DXR) imaging equipment
Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
Must be able to successfully perform minimum Physical, Cognitive and Environmental job requirements with or without accommodation
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment
Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)

Benefits

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

diagnostic imagingelectromechanical systemselectronic theorymechanical theorynetworking theoryinstallationdiagnosisrepair

Soft Skills

customer serviceteam collaborationprocess improvementproblem solvingcommunication

Certifications

Associate Degree in electronicsBSEEBSEETBSMEBSMET