Phamily

Manager

• Collaborate with primary care teams to manage chronic disease patients using the Phamily platform.
• Contribute to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, and referral to appropriate clinical staff when necessary.
• Provide the members of health care teams in designated practices with the data required to meet the patient's health needs.
• Organize patient data, identify unmet needs, and enhance communication between patients and their care teams.
• Engage in quality improvement efforts and support care redesign strategies.
• Work as an effective team member of the care team.
• Perform all job functions in compliance with applicable federal, state, local, and company policies and procedures.
• Manage a caseload of 500 patients, with 300 billable by the end of each month.
• Provide data to the care teams to properly perform these processes.
• Assist care teams by providing accurate and relevant data to improve patient care.
• Other duties assigned.​

CMA Care Manager

Enrollment Specialist

• Conduct high-volume inbound and outbound patient outreach through phone to educate, engage, support, and enroll eligible patients.
• Explain the purpose, benefits, and value of care management programs in a clear, accurate, and patient-friendly manner.
• Build rapport with patients while professionally addressing questions, concerns, and enrollment objections to encourage participation.
• Manage the Scheduling inbox by responding to patient inquiries, triaging requests, routing clinical concerns, and ensuring timely follow-up in accordance with established workflows.
• Accurately document patient interactions, outreach attempts, enrollment outcomes, and other required information in a timely manner.
• Collaborate with client care teams, providers, and internal partners to ensure a seamless patient experience and continuity of care.
• Follow established outreach workflows, scripts, quality standards, and compliance requirements while adapting conversations to meet individual patient needs.
• Identify and escalate patient concerns, engagement barriers, and operational issues while effectively managing competing priorities and contributing to process improvements that support enrollment success.

Enrollment Specialist – Part-Time

Business Analyst

• Manage data intake, ingestion and processing from clients
• Analyze complex patient population health datasets
• Ensure data accuracy and reliability through detail orientation
• Collaborate with cross-functional teams for data-driven decisions
• Manage patient enrollment outreaches based on eligibility
• Present findings to internal teams
• Monitor and analyze KPIs and metrics to generate actionable insights
• Ensure compliance with HIPAA security and privacy rules

Solutions Delivery Analyst

Account Manager

• Own a portfolio of specialty accounts, driving high retention and expansion revenue.
• Lead Quarterly Business Reviews (QBRs) focused on delivering clinical and financial ROI.
• Identify growth opportunities and expand Phamily’s footprint across various practice departments.
• Advise clients on workflow optimization and care management strategies to ensure adoption.
• Translate complex data into clear, actionable insights for clinical and operational leaders.
• Proactively identify partnership risks and drive creative solutions to maintain account health.
• Collaborate with product and marketing teams to share client feedback and influence the roadmap.
• Use HubSpot and AI tools to manage accounts efficiently and strategically.

CMA Care Manager

Enrollment Specialist – Part-Time

Solutions Delivery Analyst

Account Manager – Speciality, Healthcare