Phamily

Full-stack Engineer

• Lead engineers across projects
• Architect and build full-stack feature end-to-end (Ruby on Rails, Python, SQL, JS/Vue/React)
• Drive technical vision, code quality standards, and engineering best practices
• Communicate complex concepts simply and help technical and non-technical teams align
• Ship quickly in iterative cycles: prototype, launch, iterate, scale
• Make pragmatic trade-offs to deliver value fast while maintaining product integrity
• Use AI tools to speed up engineering output for yourself and your team
• Build, maintain, and scale SaaS products that serve real patients and clinicians
• Own migrations, services, APIs, and long-term maintainability

Senior Software Engineer – Tech Lead, AI Health-Tech SaaS

Events

• Plan, coordinate, and execute Phamily’s B2B event calendar including trade shows, conferences, webinars, sponsored events, and customer roundtables.
• Partner closely with sales and growth teams to define event goals, target audiences, and key success metrics (e.g., lead generation, pipeline acceleration, brand visibility).
• Own logistics end-to-end: registration, sponsorship negotiation, vendor management, booth setup, collateral, shipping, and travel coordination.
• Collaborate with content and creative teams to produce engaging event materials—booth messaging, presentations, handouts, and digital assets.
• Manage event communications (in partnership with our Demand Generation Manager) including pre- and post-event marketing campaigns, sales outreach, and lead follow-up workflows.
• Track and analyze event performance to measure ROI, surface insights, and continuously improve strategy and execution.
• Support virtual event programs such as webinars, workshops, and panel discussions that showcase Phamily’s thought leadership.
• Build and maintain relationships with event organizers, sponsors, and strategic partners across the healthcare industry.
• Help identify in-person event, digital event, and sponsorship opportunities that make sense for Phamily when evaluated against our target benchmarks for event marketing investment.
• Ensure brand consistency across all event touch points and experiences.

Event Marketing Specialist

Product Marketing

• Build and lead Phamily’s enterprise product marketing function, establishing the frameworks, tools, and processes for how we position, launch, and enable.
• Define and refine enterprise buyer personas, segmentation, and messaging. Go deep on the tactical and strategic challenges these stakeholders face and how we help.
• Partner with product, solutions, and go-to-market teams to translate features and capabilities into compelling, benefit-led narratives with consistent messaging.
• Lead GTM planning for product launches— aligning cross-functional teams on positioning, pricing, messaging, and enablement.
• Equip teams with best-in-class enablement materials.
• Develop competitive intelligence on key players in the care management and digital health ecosystem to inform strategy and differentiation.
• Influence roadmap and strategy by serving as the voice of the market — ensuring our product evolution aligns with SMB and enterprise customer needs and industry direction.

Senior Product Marketing Manager – Healthcare

Account Manager

• Develop and lead the AM team through coaching, performance management, and talent development.
• Build the staffing and account coverage model, including AM: account ratios by ARR tier.
• Own team-led renewals and expansions, forecast accurately, and drive pipeline growth.
• Establish regular business reviews and define renewal/expansion SLAs.
• Personally manage a select group of high-value accounts to maintain close customer connection.
• Guide the management of turnkey service provider partners.
• Drive tooling improvements and build scalable AM playbooks and processes.
• Align with internal teams on adoption, change management, and roadmap priorities.

VP of Account Management

Clinical Operations

• Develop and execute the operational strategy for a national care delivery program, aligned with CCM, APCM, and VBC models
• Lead and grow a multi-layered clinical operations team (clinical managers, LPNs, MAs, care coordinators) to deliver efficient, high-quality, patient-centered care at scale
• Build and refine workforce planning models to meet growth and performance targets
• Partner with executive leadership to define success metrics, operational KPIs, and quality goals
• Partner with the Director of Service Delivery to ensure compliance with CMS regulations, HIPAA requirements, and other state and federal requirements
• Establish and monitor clinical quality assurance processes, escalation pathways, and continuous improvement loops to drive HEDIS/Stars measures
• Drive outcome performance across patient engagement, care plan adherence, documentation quality, and regulatory compliance
• Serve as a clinical escalation and decision-making authority for complex patient and operational issues
• Partner closely with Product and Engineering teams to shape the evolution of Phamily, ensuring platform design aligns with clinical workflows and operational priorities
• Translate frontline operational needs into product requirements, enhancements, and automation opportunities
• Collaborate with Client Success and Implementation teams to support client onboarding, program performance, and outcomes reporting
• Oversee daily operational performance while driving long-term process optimization and scalability
• Lead the design and deployment of standard operating procedures (SOPs), training programs, and quality frameworks
• Monitor and report on operational performance metrics, identifying trends and opportunities for improvement
• Build mechanisms to ensure consistency and accountability across distributed, remote clinical teams
• Support the creation of outcomes studies, leveraging internal data to demonstrate the clinical and economic impact of our programs
• Translate operational and clinical achievements into clear, credible narratives for external stakeholders
• Partner with Marketing, Growth, and Client Success teams to provide clinical input on case studies, white papers, and presentations
• Ensure that clinical excellence is not only delivered but also communicated effectively and strategically
• Lead, manage, and mentor clinical managers and team leads to build a strong, empowered, and mission-aligned team culture
• Invest in leadership development, performance management, and clear growth pathways for team members
• Foster a culture of operational excellence, innovation, and patient advocacy

Clinical Operations Leader

Business Development Rep

• Build and maintain geo/account/persona maps; analyze trends, incentives, and competitive signals to point us to the right places and the right people.
• Produce concise briefs and hypotheses; translate messy signals into crisp, respectful outreach (email/LinkedIn) that builds relationships before asking for meetings.
• Plan and run ABM plays with Marketing and AEs: tailored content, micro-landing pages, direct mail or light gifting where appropriate, executive POV memos, and event-based touch plans. Define target lists, trigger signals, and measurement (reach, engagement, meeting→stage progression, multi-threaded coverage)
• Run thoughtful PM across leads and workstreams: lists, touch plans, notes, next steps, and cross-functional coordination with AEs, RevOps, and Marketing.
• Multithread stakeholders, prep agendas, and push deals forward; be the trusted right hand who helps AEs prioritize and execute.
• Spin up tools, dashboards, and reporting to surface insights; propose experiments and system improvements.
• Coordinate presence at conferences, virtual sessions, and field events; manage prep, target lists, follow-ups, and post-event debriefs.
• Represent Phamily with care and credibility; cultivate trust with valued clients and prospects through patient, informed communication.

Business Development Specialist, Healthcare

Data Engineer

• Design, build, and automate batch data pipelines that ingest from files, APIs, and SFTP into BigQuery and product environments.
• Implement scheduling, monitoring, retries, and backfills to ensure reliable and repeatable workflows.
• Establish guardrails such as schema management, versioning, and basic SLAs for data freshness and reliability.
• Productionize ML/AI batch jobs and publish outputs into analytics-ready tables.
• Maintain and refresh healthcare reference datasets (e.g., NPI, codesets, CMS lists) on schedule.
• Document pipelines clearly and make outputs consumable for analytics and BI teams.
• Handle PHI with care and follow HIPAA-aligned data governance practices.

Analytics Engineer

• Transform raw healthcare data into trusted insights that drive smarter decisions across the organization.
• Design clean, scalable data models and build a governed semantic layer in Looker.
• Develop and maintain dbt models (staging → marts) with clear ownership, documentation, and testing.
• Build and manage the Looker semantic layer, including Explores, governed metrics, and dashboards for self-serve analytics.
• Partner with stakeholders to translate business questions into clear, reusable data products and insights.
• Ensure data quality and trust by implementing tests, observability, and data freshness monitoring.
• Provide ad-hoc analysis and decision support for product, operations, and leadership teams.
• Create playbooks, host office hours, and train non-technical users to confidently leverage Looker.
• Protect PHI with strong permissioning, governance, and secure defaults.

Human Resources

• Lead and partner on development, implementation, and continuous improvement of HR operational processes and systems across the employee lifecycle
• Design and perform end-to-end implementation and administration of core HR operations (payroll through PEO, compensation, benefits, performance management, L&D)
• Optimize scalable HR processes and develop methodologies, templates, and toolkits to support operational excellence
• Provide employee relations guidance to managers and employees on HR policies and best practices
• Lead HR projects from planning through execution, ensuring milestones, budgets, and deliverables are met
• Ensure compliance with U.S. federal, state, and local employment laws and maintain privacy/security for employee data
• Administer and optimize HRIS, maintain accurate employee data, and produce dashboards and reports for senior leadership
• Act as point of contact for HR-related inquiries and track key HR metrics to inform strategy and improve the employee experience

HR Operations Manager

Recruitment

• Review candidate applications and resumes to assess qualifications and fit for specific roles
• Conduct video interviews with potential candidates to assess their skills, experience, and cultural fit
• Assist in coordinating interviews and scheduling with hiring managers
• Maintain candidate quality standards while hitting volume targets, ensuring all hires meet licensing and credentialing requirements
• Create and maintain accurate and up-to-date records of candidate information and reports
• Collaborate with the HR team and hiring managers to ensure a smooth and efficient recruitment process
• Contribute to the development and execution of growth strategies and operational improvements
• Perform recruitment and administrative tasks to support the HR team

Associate Recruiter

Financial Planning and Analysis

• Work closely with the CFO and VP of Finance to manage core financial operations and lead cross-functional strategic initiatives
• Provide hands-on exposure to operating a high-growth AI SaaS business in the healthcare space
• Oversee financial reporting, budgeting, forecasting, and cash flow tracking
• Prepare internal financial summaries and dashboards for leadership and stakeholders
• Utilize Excel, SQL and data analytics tools to analyze financial and operational data
• Identify and implement improvements to finance and business operations workflows
• Monitor and report on KPIs, along with insights
• Evaluate and improve operational processes to enhance efficiency
• Partner with Product, Ops, Growth and Customer Success teams to support key initiatives
• Research and identify potential growth and partnership opportunities
• Support investor or board reporting requests as needed