CMA Care Manager

Phamily

CMA Care Manager working with Dent Neurologic Institute managing chronic disease patients. Collaborating with primary care teams using the Phamily platform and ensuring effective patient communication.

Posted 7/20/2026full-timeBuffalo • New York • 🇺🇸 United StatesJuniorMid-Level💰 $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing chronic disease patients and providing data-driven support to healthcare teams, while ensuring compliance with healthcare policies and enhancing patient communication. Proficient in delivering quality care and improving patient experiences through effective collaboration and organizational skills.

Highest-signal resume keywords

Chronic Disease ManagementPatient Care CoordinationBasic Life Support (BLS)Effective Communication SkillsCMA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Data OrganizationQuality Improvement EffortsCare Redesign StrategiesData Analysis for Patient NeedsCaseload Management

Soft Skills

Interpersonal SkillsOrganizational SkillsSelf-MotivationFlexibility

Tools & Technologies

Phamily Platform

Certifications & Qualifications

CMA CertificationBasic Life Support (BLS)

Industry Keywords

Outpatient Clinic ExperiencePatient CaregiverPatient EducatorPatient AdvocateHealthcare Compliance

About the role

Key responsibilities & impact

Collaborate with primary care teams to manage chronic disease patients using the Phamily platform.
Contribute to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, and referral to appropriate clinical staff when necessary.
Provide the members of health care teams in designated practices with the data required to meet the patient's health needs.
Organize patient data, identify unmet needs, and enhance communication between patients and their care teams.
Engage in quality improvement efforts and support care redesign strategies.
Work as an effective team member of the care team.
Perform all job functions in compliance with applicable federal, state, local, and company policies and procedures.
Manage a caseload of 500 patients, with 300 billable by the end of each month.
Provide data to the care teams to properly perform these processes.
Assist care teams by providing accurate and relevant data to improve patient care.
Other duties assigned.

Requirements

What you’ll need

A minimum of two (2) years of related experience, preferably in an outpatient clinic setting with experience as a patient caregiver, educator, or advocate.
LICENSURE OR CERTIFICATION: CMA preferred; Medical Assistant with experience instead of certification
Current Basic Life Support (BLS)
Effective Communication Skills
Must be flexible & self-motivated. Must possess and demonstrate excellent interpersonal, communication, and organizational skills.

Benefits

Comp & perks

Health insurance
Professional development opportunities