Account Manager – Speciality, Healthcare

Phamily

Account Manager managing specialty healthcare partnerships for Phamily. Driving retention and expansion revenue while optimizing care management strategies in a hybrid role.

Posted 6/11/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own a portfolio of specialty accounts, driving high retention and expansion revenue.
Lead Quarterly Business Reviews (QBRs) focused on delivering clinical and financial ROI.
Identify growth opportunities and expand Phamily’s footprint across various practice departments.
Advise clients on workflow optimization and care management strategies to ensure adoption.
Translate complex data into clear, actionable insights for clinical and operational leaders.
Proactively identify partnership risks and drive creative solutions to maintain account health.
Collaborate with product and marketing teams to share client feedback and influence the roadmap.
Use HubSpot and AI tools to manage accounts efficiently and strategically.

Requirements

What you’ll need

3+ years in Account Management, Customer Success, or a similar relationship-focused role.
Travel 70% of the time
Proven ability to manage complex, multi-stakeholder relationships at the executive level.
Commercial mindset with a focus on retention, growth, and measurable outcomes.
Strong communicator who can simplify complex data into clear, persuasive narratives.
Comfortable operating and making decisions in a fast-paced, evolving startup environment.
Tech-savvy and interested in using AI tools to improve account workflows.

Benefits

Comp & perks

Competitive compensation commensurate with experience
Potential to earn equity based on performance
Medical, dental, and vision coverage for employees and dependents at a nominal cost
Paid maternity leave
FSA and Dependent Care account options
401(k) Eligibility after 6 months of full-time employment
Collaborative, mission-driven work environment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship managementcommunicationdata analysisproblem-solvingstrategic thinkingclient advisoryworkflow optimizationcollaborationcommercial mindsetnarrative simplification