Supply Chain Business Support Group Lead

Pfizer

Lead global operations in Clinical Supply Business Support ensuring compliance and reliability. Focused on quality leadership, operational readiness, and cross-functional collaboration.

Posted 4/16/2026full-timeNew York City • Connecticut, New York, Pennsylvania • 🇺🇸 United StatesSenior💰 $176,600 - $294,300 per yearWebsite

About the role

Key responsibilities & impact

Lead the global SCBS organization, accountable for the reliability, compliance, and operational performance of clinical supply systems supporting Global Clinical Supply.
Serve as the single business escalation owner for high‑impact system, data, and process issues, directing triage, decision‑making, and resolution during planned and unplanned events, including releases, outages, and vendor incidents.
Own business continuity and operational readiness, ensuring validated systems remain fit for purpose through upgrades, migrations, and Digital‑led changes, with clear risk assessment and mitigation strategies.
Provide quality and inspection leadership, partnering with Quality to ensure deviations, CAPAs, commitments, validation artifacts, and audit responses are complete, accurate, and inspection‑ready.
Act as the accountable business authority in cross‑functional forums with Digital, Quality, Regulatory, and external vendors, ensuring business requirements, validation expectations, and compliance risks are understood and addressed.
Translate CSIT leadership direction into execution, including defining go-forward solutions, establishing governance and tracking mechanisms, and preparing executive‑ready summaries, risk assessments, and recommendations.
Represent SCBS within CSIT leadership, contributing to operational reviews, metrics, planning, engagement actions, and leadership decision‑making forums.
Drive continuous improvement across SCBS processes, metrics, and system usage to improve efficiency, compliance, and user experience, informed by incident trends and inspection feedback.
Provide people leadership especially during high‑pressure operational events, coaching leaders, setting priorities, and maintaining clarity, accountability, and psychological safety across the team.

Requirements

What you’ll need

BA/BS with at least 8 years of experience or MBA/MS with at least 7 years of experience or PhD/JD with at least 5 years of experience or MD/DVM with at least 4 years of experience in clinical supply, clinical operations, informatics, supply chain, or other regulated life‑sciences environments.
5+ years of experience leading teams or major operational functions within a GxP‑regulated environment.
Demonstrated accountability for business‑critical systems or processes, including ownership of operational risk, issue escalation, and continuity planning.
Proven experience partnering with Quality organizations to support deviations, CAPAs, validation activities, and inspection readiness.
Strong understanding of data integrity principles, system validation, and quality system interactions in regulated environments.
Demonstrated ability to lead cross‑functional decision‑making involving Digital/IT, Quality, Regulatory, Operations, and external vendors.
Proven capability to communicate complex technical and operational topics clearly to senior leaders and executive stakeholders.

Benefits

Comp & perks

401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Health benefits to include medical, prescription drug, dental and vision coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

clinical supplyclinical operationsinformaticssupply chainGxP regulationsoperational risk managementissue escalationcontinuity planningdata integrity principlessystem validation

Soft Skills

leadershipcommunicationcross-functional collaborationcoachingdecision-makingaccountabilityrisk assessmentcontinuous improvementclaritypsychological safety