Director, Program Design – Processes and Operations
Pfizer
full-time
Posted on:
Location Type: Hybrid
Location: New York City • Illinois • New York • United States
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Salary
💰 $162,900 - $261,000 per year
Job Level
About the role
- Oversee the governance and operations of all enterprise-wide Patient Services capabilities
- Ensure patient support program development and ongoing operations are executed at a high-standard
- Guide the centralized quality design standards and operations functions
- Facilitate relationships with third-party vendors to ensure they meet quality, compliance, and productivity standards
- Oversee data acquisition and integration, developing strategies for acquiring data
- Facilitate the vendor selection and vendor RFP process
- Champion and sustain a robust continuous improvement infrastructure allowing near real-time program improvements
- Execute optimal program design standards to scale patient services across Pfizer’s portfolio
- Consult and provide recommendations on effective organizational and operating models within patient services
- Identify and mitigate risks while adhering to established business practice documents
Requirements
- Bachelor’s degree required; advanced degree (MBA, MPH, etc.) preferred
- 8+ years’ experience in Biopharma Patient Services Strategy / Operations / Program Management, Strategy / Management Consulting, or related area required
- Demonstrated success in a highly fast-paced setting
- Significant depth in patient services vendor management, including patient services service level agreements (SLA)
- Strong project management and organizational skills with cross-functional teams of diverse colleagues
- Exceptional written and verbal communication skills, and prior experience in presenting to senior leaders
- Ability to receive and implement direction from senior colleagues to achieve meaningful outcomes and create business impact
- Commitment to receiving development and coaching from leadership
Benefits
- 401(k) plan with Pfizer Matching Contributions
- Pfizer Retirement Savings Contribution
- Paid vacation
- Paid holiday and personal days
- Paid caregiver/parental and medical leave
- Health benefits including medical, prescription drug, dental, and vision coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementdata acquisitiondata integrationvendor managementservice level agreementscontinuous improvementorganizational modelsrisk mitigationquality design standardspatient support program development
Soft Skills
project managementorganizational skillscommunication skillspresentation skillscollaborationleadershipcoachingadaptabilityproblem-solvingstrategic thinking
Certifications
Bachelor's degreeMBAMPH