Pfizer

Senior Manager, CX Lead – Commercial Forward Impact Team

Pfizer

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $124,400 - $201,400 per year

Job Level

Senior

About the role

  • Drive Customer Experience innovation by closely working with stakeholders and teams of designers, product leads, and engineers
  • Establish clear customer vision, journey maps, and experience roadmaps
  • Collaborate closely with stakeholders to align priorities and gather feedback
  • Execute the complete CX process from problem definition through MVP delivery
  • Conduct AI-accelerated research campaigns synthesizing insights
  • Rapidly prototype solutions using Figma AI and design system components
  • Coordinate user testing sessions
  • Facilitate daily standups and sprint planning sessions ensuring CX perspective is represented

Requirements

  • Bachelor's degree in relevant field
  • 6+ years of CX/UX experience with demonstrable track record of shipping products
  • Proficiency in AI-powered CX tools
  • Strong facilitation and workshop leadership capabilities
  • Experience with agile/sprint methodologies
  • Analytical mindset with ability to synthesize complex data
  • Self-directed with strong collaborative skills
  • Demonstrated 'AI-first' mindset with a proven willingness to challenge traditional design paradigms
  • Ability to thrive in a fast-paced, dynamic environment
Benefits
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Hard Skills & Tools
CX processUX experienceAI-powered CX toolsagile methodologiessprint methodologiesdata synthesisprototypinguser testingjourney mappingMVP delivery
Soft Skills
facilitationworkshop leadershipcollaborationanalytical mindsetself-directedstakeholder alignmentcustomer vision establishmentfeedback gatheringinnovationdynamic environment adaptability
Certifications
Bachelor's degree